Student Group Travel Careers | Trip Operations Manager HomeContact UsStart Your TripGroup TravelPerformanceInternationalEducationalParades, Events & FestivalsDestinationsParents & StudentsWhy BRT?About UsOur CompanyOur TeamTechnologyBRT CaresResource CenterPlanning GuidesVideosTravel NotesBRT GivesBackLogin: PaymentsPerformanceGroup TravelPerformance group travel has been the heart of our business since 1981.BRT PerformanceInternational Group TravelLearn about eye-opening international travel experiences.BRT InternationalEducational Group Travel Educational student group travel brings learning to life.BRT EducationalParades, Eventsand FestivalsPerform in world-renowned marching band parades, events and festivals.Parades & EventsGroup Travel DestinationsDiscover some of our most popular student-friendly destinations.Learn MoreParents & Students:Build friendships. Explore new places. Make memories.Learn More×About UsWe craft travel experiences that allow you to share the world with your students.Here to HelpOur CompanyLearn more about our history, our values and our commitment to serving your needs.History & ValuesOur TeamGood people and great relationships are the keys to perfect travel experiences. Meet Our TeamTechnologyOur tools make traveling with a group easier, safer and more efficient.BRT Travel TechLearn about our commitment to providing a safe and memorable experience for our travelers.Learn More×Planning GuidesKNOWLEDGE: Topical, comprehensive, and helpful. Our planning guides are created to give you a deep dive into specific aspects of student travel.GoBRT VideosINSPIRATION: Our videos feature profiles of destinations and events, interviews with students and directors, and the inside scoop on our process.GoTravelNotesARTICLES: Sharing what we've learned for over 35 years. Our blog highlights travel planning resources, destination profiles, travel trends and more.Go×CONTACT: PARENTS & STUDENTS: PAYMENTS LOGIN / REGISTER Group TravelPerformanceInternationalEducationalDestinationsParents & StudentsWhy BRT?About UsOur CompanyOur TeamTechnologyResource CenterPlanning GuidesVideosBlogGet a Quote Select PageCareersTrip Operations ManagerPosition Summary:The Trip Operations Manager is responsible for the execution of the trip experience by providing meticulous attention to all trip details and by delivering superior customer service. The Trip Operations Manager creates personalized travel experiences by establishing and maintaining meaningful relationships with clients and industry professionals.Deliverables:Adheres to the BRT Values and Company CultureKeeps organized records of all client and vendor communications, including contracts and deadlinesConfirms, enters, and keeps current - Trip details in Salesforce per contracting email, contracted itinerary and pricing proposalBooks and contracts vendors per itineraryKeeps organized records of all client and vendor communications, including contracts and deadlinesPrioritizes contracts for performances and clinicians, including venues, per itineraryCollaborates with Travel Consultant when current inclusions are unavailable, including recommending venues, menus, amenities and/or activities to meet or exceed the client's needsRecords and reconciles all trip expenditures in Salesforce, including comparing actual costs to the CPQ Cost of GoodsManages the collection and reconciliation of passenger lists (room, air, dietary, etc.) from group leadersAdheres to the Trip Operations Manager responsibilities in the BRTP Procedure Team Process document Responsible for keeping track of all incoming money for the trip (bulk credit money, deposits, incremental and final payments, etc.)Works with the Business Operations Coordinator to facilitate the mailings of all BRT incentivesAdheres the Tour Director Manual "How To" documentPrepares the Tour Director on all trip details to help them facilitate a meaningful tripOn Call and available after hours to assist with on tour challengesWorks with fellow BRT Team members on special projects as neededWorks on Summer Projects for the advancement of BRT's knowledge, including data accuracy in SalesforceProvides superior customer service while responding to parents and group leaders through our Chat and HelpScout channelsAttends Operations Team, Bi-Annual Company, and consistent BRT Team (Operations, Sales, and BRTP) meetings as scheduledAttends industry trade shows as neededParticipates in ongoing vendor and BRT process training as neededRequired Knowledge, Skills and Abilities:Exceptional customer service and impeccable organizational skills and attention to detailStrong administrative skills to simultaneously handle multiple trips and the budgets, tasks and responsibilities needed for eachA positive, anything-is-possible attitude with clients; willing to go the extra mile to ensure their needs are exceededWillingness to work beyond normal business hours when necessaryComputer proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Salesforce.Fantastic interpersonal and communication skills with clients, vendors and fellow staff membersHigh standards for integrity, ethics, and commitment to the goals and values of Bob Rogers Travel Base salary range for this position will be between $45,000 - $55,000. Offered salary will be determined by the applicant's education, experience, skills, and abilities.Apply NowApply NowCompany OverviewBob Rogers Travel has been thrilling students and directors with impeccably planned performance travel experiences for over 40 years. A fast growing leader in the student travel sector, our team is made up of veteran music educators and travel-loving industry experts. We've been recognized as a top producer for Disney Youth Programs, Broadway and the Chicago Symphony Orchestra and honored with awards from both industry leaders and distinguished travel partners. With representatives across the country and around the world, we're singularly focused on delivering unparalleled service and life-changing experiences to the groups we serve.See All Open PositionsWe want you to be your best self, which is why we provide:Competitive salary401kPaid vacation timeFun, collaborative environmentHealth insuranceTravel opportunities The personal touches that BRT provides. Your company gets to know the people they work with. I have never felt like a "number" with BRT.Leslie SchmidtColumbia Central Junior High SchoolClass Trip, DC Tour I appreciated the flexibility Bob Rogers showed us with the billing and various payments we had to make. We thought we were adding more and ended up not but you were great about giving us extra time to work out what we needed to on our end.Loraine WistromPlum Grove Junior High SchoolBand, Chicago Tour BRT is always on top of all details. Even when something has slipped through the cracks, changed, or something unexpected comes up, BRT is flexible enough to make the changes needed to make everything right. We have always been so well taken care of and the personal attention is what makes your company special.Dameon PlacePella Community High SchoolBand, Orlando Tour This was my 5th trip with Bob Rogers, and I appreciate the professionalism and also the willingness to work with me and my students to make each trip the very best it can be.Trey JacobsNashville School of the ArtsChoir, Atlanta & Tuscaloosa Tour You make the process so easy - step-by-step of what needs to be done, guidance along the way, available (and quick) to respond to questions and making me feel like me and my students are your priority.Beth VaughnBowling Green High SchoolChoir, New York City Tour The quality of service that you provided us with was second to none. The organization and communication were exceptional and we always felt we were in "the loop" on things both before and during the trip.Bob MecozziAmos Alonzo Stagg High SchoolBand, Orlando Tour BRT hands down has been the absolute best travel company I have worked with in my 18 years in education. My interactions with BRT have always been so much more than just traveling from one destination to another...the focus has always been on people and providing them with experiences of a lifetime.Barry HouserUniversity of IllinoisBand, Ireland Tour From the scheduling, to planning, to overseeing, to leading, to customer service, everyone involved was courteous, prompt, and hospitable. Everyone did their jobs well and turned the trip experience into something better than we had anticipated.David DvorakLakewood Middle SchoolBand, Nashville Tour Very Organized - even when problems develop. We've gone on enough trips with Bob Rogers to know how BRT operates - always first class, always prepared.Joe CarlSumner High SchoolBand, Los Angeles Tour The whole BRT team was extremely attentive, accommodating and reliable. Every detail was attended to and my stress level the entire trip was at an all-time low.Joel VanderheydenJefferson CollegeBand, New Orleans Tour © Bob Rogers Travel, Inc. All rights reserved. CST: 2123932-40Privacy PolicyCareersParents & StudentsMusic for AllBRT CaresBRT Gives BackMoments That Matter ScholarshipParents & StudentsHave questions or need assistance?Simply email us and we will assist you.Email UsGroup LeadersPlease answer a few questionsto start planning your trip.Start Here Pin It on Pinterest