Trauma Outreach & Education Coordinator

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Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

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JOB DETAILS

Department: Trauma Services

FTE: 1.00 (80 hours per pay period)

Workdays: Monday - Friday

Shift(s): Days *some evenings and weekends as needed to attend/facilitate educational or outreach events

Shift Length: 8 hours

Location: Hybrid *local applicants only

Purpose of this position: The Trauma Outreach and Education Coordinator serves as the primary liaison between Hennepin Healthcare''s nationally verified Adult and Pediatric Level I Trauma Centers and Burn Center and regional referring hospitals, EMS agencies, healthcare providers, and community partners. This role is responsible for referral network development and management, and ensuring professional education aligns with trauma center standards. The position focuses on physician or referral source communication and marketing by conveying hospital and clinic information and key messages aimed at strengthening regional partnerships, enhancing access to specialized trauma and burn care, supporting professional education, and improving outcomes for injured patients.

The coordinator leads trauma and burn outreach and education initiatives for internal and external audiences, ensuring programs align with evidence-based practice and regulatory standards. In collaboration with multidisciplinary stakeholders, the coordinator monitors regional trauma care trends, identifies opportunities for system referral and flow improvement, and promotes compliance with local, state, regional, and national standards through education, and consultation.

RESPONSIBILITIES

• Facilitate the development, effectiveness measurement, and promotion of the referral communication process while ensuring the provision of valuable follow-up and feedback to referring centers
• Coordinate referral communication development between the Trauma/Burn Program outreach and business development specialists
• Partner appropriately to coordinate business development opportunities by chairing work groups and communicating with key stakeholders throughout the process
• Develop communication strategies that not only provide information, but collect actionable feedback and facilitate issue resolution for customers and other stakeholders
• Coordinate HHS-sponsored educational opportunities for referral sources, EMS agencies, and Police/Fire departments based upon request, quality issues, or programming needs
• Analyze Transfer Center data and market information including competitor actions and trends in the healthcare community to support/validate market research, strategic and business planning
• Identify opportunities to engage care providers in the development of new business opportunities based on regional market strategies
• Work with local municipalities to ensure new business opportunities and strategies are aligned with community needs and that the community supports these efforts
• Coordinate ATLS, ABLS, the Virtual Trauma Education Series, the annual Trauma Conference, and the monthly Trauma Newsletter
• Teach TNCC and Stop the Bleed courses
• Represent Hennepin Healthcare at local, regional and national conferences as a presenter or vendor, or subject matter expert in the fields of Trauma and Burn
• Collaborate with PPDR staff to coordinate internal education for Trauma/Burn while maintaining concurrent and accurate records to remain survey ready
• Explore available grants and/or research opportunities

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QUALIFICATIONS

Minimum Qualifications:

• Bachelor''s degree in nursing
• Five (5) years of experience in healthcare operations, clinical education, physician relations, network development, or similar role in hospital marketing or business development
• Certification Required: Possession of a valid license as a Registered Nurse, issued by the State of Minnesota
• OR-
• An approved equivalent combination of education and experience

Preferred Qualifications:

• Master''s Degree
• Current TNCC (Trauma Nursing Core Curriculum) instructor

Knowledge/ Skills/Abilities:

• Excellent verbal and written communication and presentation skills
• Ability to prospect and continuously promote the strengths/advantages of the Hennepin Healthcare System
• Ability to develop and maintain long-term strategic relationships with the service area communities - medical and municipal
• General knowledge of global physician health care issues, physician and hospital-based practice operational issues, and elective specialty services issues will be crucial
• Strong computer skills; to include Microsoft Word, Excel, PowerPoint, Access; email; and sales force automation software. Familiarity with Epic preferred
• Ability to oversee day-to-day operation of business systems designed to enhance communication with referring sites of service

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You''ve made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients'' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

'',''!*!Total Rewards Package:

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.
• For a complete list of our benefits, please visit our career site on why you should work for us.

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