Description
Position Summary
Credit One Bank is looking for an Operations Trainer to be responsible for prioritizing training needs, curriculum development, and training delivery across Operations in our Corporate and Supplier sites. In addition, this Individual will be a liaison across Operations to ensure processes are in place to prepare front line Agents to respond to business issues or changes.
Essential Job Functions
- Identify training needs and determine the best training solutions.
- Communicate with Stakeholders on a regular basis to collect feedback, provide updates, and align training prioritization.
- Develop content and execute training for operations related to new systems, products, policies, procedure updates, soft skills, and Leadership skills.
- Ensure compliance and alignment with regulations, policies, and procedures.
- Measure and improve training effectiveness through data analysis, feedback, and performance metrics.
- Coordinate and oversee training administration processes, including training logistics, record management, reporting, and audit compliance documentation.
- Lead and support supplier training teams in enhancing workforce performance through targeted learning interventions and continuous improvement initiatives.
- Ability to define and document Learning Objectives with the goal of driving performance and or Agent behaviors.
- Create instructional material: courses, curriculum, Learner and Facilitator guides or training manuals.
- Redesign content to ensure it matches the Learner’s needs.
- Perform other duties as assigned.
Position Requirements
- 2-4 years of training experience in an Operations environment, including designing, facilitating, and evaluating training programs to support employee performance and business objectives. Excellent communication, problem-solving, and project management skills.
- High-level of competency in Word, Excel, and PowerPoint and familiarity with training and reporting systems such as Tableau, Articulate, and Instructional Design platforms.
- Ability to thrive in a fast-paced operational environment while managing multiple priorities and meeting deadlines.
- Proficiency in using AI-powered tools to streamline work processes and support Training development initiatives
- Demonstrate company core values of excellence, ownership, and integrity.
- Call center and financial services experience preferred.
- Bachelor’s degree in business or related field is preferred.
- Ability to travel domestically / internationally if required to support Partner sites.
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.