Trainer - Human Resources Full Time (40 Hours) Monday - Friday (8am - 5pm) Headquarters 630 Trade Center Drive Las Vegas, NV 89119 PURPOSE: The Primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, “Excellent Member Service and Financial Solutions – For Life,” by providing outstanding service to both members and internal members. Develop a highly effective team of employees to their highest potential through coaching and leadership. Responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution. - To deliver service in alignment with our Service Commitments
- I will earn respect and build trust by acting with integrity in every situation.
- I will understand my role in supporting the team to achieve our purpose.
- I will focus on people over products and build lasting relationships.
- I will take ownership and accept responsibility.
- I will treat my coworkers with the same high standards as I treat my member.
- I will continuously look for ways to improve myself, my credit union, and my community.
- I will accept there is no “they”. We are one working toward the same mission.
- I will commit to the core values.
- Develop each employee to their highest potential by identifying their areas for improvement and appropriately coaching, training or correcting the employees’ performance.
- Recognize employees who perform at a high level.
- Hold employees accountable for their performance, attitude and behavior.
- Exhibits confidence in self and others; Inspires and motivates others to perform well. Effectively influences actions and opinions of others.
- Meet with each employee monthly to review previous month’s performance, set goals for upcoming month’s performance and develop plans to improve employee’s performance.
- Demonstrate enthusiastic support of corporate mission, core values and long-term objectives.
- Performs job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards and our work procedures.
- Train and supervise branch staff. Assign, direct, coordinate and review work performed by staff.
- Maintains a highly motivated, well-trained staff maintaining effective employee relations.
SUMMARY: Conducts and coordinates employee and volunteer training including staff development programs, scheduling, and delivery by performing the following duties: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. - Confers with managers and supervisors to understand training needs, and to advise what training programs are available to meet needs, costs thereof, and possible application.
- Assists in compiling data on past and current year training programs to assist in preparing budgets and justify funds requested.
- Assists in selecting appropriate instructional procedures or methods such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role play, and computer based training.
- Assists in organizing, implementing and maintaining training courses, manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
- Conducts training sessions such as new employees’ orientation, on-the-job training, sales techniques, health and safety practices, management development, and adaptations to changes in policies, procedures, and technologies.
- Assists in maintaining records and preparing statistical reports to evaluate performance and monitor progress of trainees.
- Coordinates the delivery of established training courses (i.e., Lending, or VAP) to staff and credit union volunteers. May serve as the liaison or instructor of these courses.
- Assists managers to screen, test, and schedule employees for participation in internal or external educational and training programs.
- Keeps informed on new developments, methods, and techniques in the training field.
- Participates as a member of various task forces, performs other duties and completes projects as necessary.
EDUCATION and/or EXPERIENCE: A degree in Education or related field, plus a minimum of three years exposure to training in a business/commercial environment. Certification in training for business preferably obtained in a financial institution such as a bank, credit union, or savings and loan. Equivalence of formal training and experience considered. *ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*
**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**
SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE) DRUG-FREE WORKPLACE
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