Time and Leave Administration Technician

Title: Time and Leave Administration Technician

Agency: VCCS-Shared Services Center

Location: Botetourt - 023

FLSA: Nonexempt

Hiring Range: $46,000-$51,000

Full Time or Part Time: Full Time

Additional Detail

Job Description:

Innovation allows an organization to make the most of every dollar spent. At Virginia's Community Colleges System (VCCS), our compelling mission, our ambitious strategic plan and our fiscal realities challenge us to ensure that community college resources are maximized for the priority of student success and credential completion.

Nestled between the Blue Ridge and Appalachian Mountains, the VCCS Shared Services Center is centrally located to all 23 colleges in the VCCS, 43 miles from Blacksburg, VA, and a four-hour drive from Washington, D.C. A vital part of the ever-growing Roanoke Valley, Daleville is a haven for tourists and residents alike. Within an hour's drive are the breathtaking Smith Mountain Lake, world-famous Appalachian Trail, and many other outdoor activities, including golfing, biking, and hiking. The thriving Historic City Market in downtown Roanoke and the Daleville Town Center and Performance Pavilion also host farmers markets, community and cultural events, and festivals throughout the year.

The VCCS Shared Services Center is an innovation strategy to advance the priority of student success, reduce the administrative burden on individual colleges, consolidate transaction-based functions, create economies of scale, and improve backroom process efficiency. This work allows the VCCS to better focus resources on the students - helping them start their educational journeys, persist, and succeed.

Reporting to the HR Operations Line Manager, this position provides entry-level technical, consultative services in one or more functional areas of human resource management. This position will work with Time, Labor and Leave functions, including trouble-shooting system errors, processing leave, and holiday calendars, and assisting with time administration processing and testing. Other duties as assigned.

Minimum Qualifications:

Knowledge of:

• Basic math, telephone procedures, and standard business communications
• Computer systems and Microsoft Office programs, with experience in Excel and Word
• Knowledge of process improvement techniques

Skills:

• Proficient in using Outlook, Word and Excel. Strong verbal and written communication
• Attention to detail
• Organizational and follow up skills to ensure processes and system functions are completed accurately and timely
• Advanced customer service
• Critical and analytical thinking

Ability to:

• Provide exceptional customer service
• Take ownership to resolve customer issues with a sense of urgency
• Work in an everchanging environment with multiple customers and priorities
• Manage several tasks simultaneously and meet deadlines
• Apply knowledge of human resource principles and practices, including federal and state laws and regulations applicable to work
• Analyze high volume of data accurately and timely.
• Create reports and summaries to support management decision-making
• Work flexible hours as needed
• Travel to System Office or other colleges for training and meetings
• Produce documents and reports as needed
• Maintain confidential information in a secure and sensitive manner
• Display a high level of integrity/ethics
• Use time effectively to complete tasks and responsibilities
• Analyze issues and recommend actions
• Work independently, as well as a team member
• Manipulate data in Excel Spreadsheets by using formulas and filters
• Work effectively with a wide range of constituencies

Minimum Qualifications:

• Experience handling multiple administrative tasks/ assignments at one time
• Experience in researching issues and analyzing data
• Customer service experience
• Work experience utilizing HRIS computer systems, Peoplesoft preferred
• Experience with MS Office, including Excel

Additional Considerations:

Additional Considerations:

• Experience in higher education environment
• Experience with DHRM employment policies and procedures
• Shared services or call center experience
• Process improvement experience