Description:
CarShield is seeking a Tier 1 IT Technician to join its growing Tech Support team. This role serves as the first point of contact for internal IT support and provides assistance across a wide range of issues involving computers, thin clients, phones, Active Directory, and related systems. The successful candidate will combine hands-on troubleshooting skills with reliability, flexibility, and a team-oriented approach.
In this role, you will:
- Provide Tier 1 help desk support to internal employees through the ticketing system, chat, and in-person assistance.
- Troubleshoot computers, thin clients, phones, headsets, and other peripherals.
- Assist with the setup, maintenance, and servicing of IT equipment.
- Accurately document incidents, troubleshooting steps, and resolutions in the incident management system.
- Serve as a liaison between the IT department and departments throughout the organization.
- Perform other IT tasks and projects as assigned.
Compensation and Benefits
- Hourly rate commensurate with experience.
- Group insurance, including medical, dental, vision, and life coverage.
- 401(k) with employer match.
- Discounted CarShield policies.
- Discounted tuition at Lindenwood University.
- Professional development opportunities.
- On-site basketball and other recreation.
- On-site fitness facilities and classes led by a staff personal trainer at the St. Peters headquarters.
Requirements:
- Ability to work fully on-site at CarShield's St. Peters, Missouri, office five days per week.
- Two to three years of experience in a help desk or IT support environment.
- Strong working knowledge of computer hardware installation, maintenance, and repair.
- Demonstrated experience troubleshooting desktop and peripheral issues.
- Proficiency with Microsoft Word, Microsoft Excel, Google Workspace, and collaboration tools.
- Familiarity with incident management and ticketing systems.
- Ability to communicate clearly and effectively with employees at all levels.
- Strong time-management skills and ability to work efficiently with minimal supervision.
- Reliability, flexibility, and ability to work effectively as part of a team in a fast-paced environment.
- Ability to perform a combination of physical and computer-based tasks.
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