Ticket Office Assistant

Posting Details

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Position Information

Posting Number: 20260319V Position Title: Ticket Office Assistant Posting Type Student Hours/week: 10 Eligibility: Work study preferred but open to all students Semester 2026-2027 Academic Year Location Detailed Work Schedule

Weeknight and weekend athletic events.

Number of positions: 12 Department: 728-Athl - Ticket Office Contact Name: Eryn Schultz Contact Phone/Extension: eschul03@villanova.edu

Position Summary Information

Job Description Summary:

In accordance with established policies and procedures, the Ticket Office Assistant provides exceptional customer service in person at the ticket office on game days for events hosted by Villanova Athletics.

• Answer customer inquiries and process ticket sales via walk-up orders.
• Responsible for daily reconciliation of ticket sales and payments.
• Other assignments may include but are not limited to the compliance pass entrance, will-call distribution and scanning operations.
• Perform other tasks as assigned by the Ticket Office staff.

Requirements:

• Experience in an in-person customer service position.
• Familiarity with MS Office applications (Word/Excel).
• Applicants should be dependable, punctual and possess effective communication and problem solving skills, as well as strong attention to detail.
• Must have a customer-friendly personality and project a positive image of the University and the Athletics Department to fans, donors, staff, students, alumni, and other groups.
• Must be able to multi-task and work in a fast-paced environment.
• Must be able to work weeknights and weekends as needed for events, including working all home football games.
• Must have reliable transportation to and from athletic events.

Additional Information:

Athletic ticketed sports throughout the 2026- 2027 seasons include: Football, Volleyball, Women's and Men's Basketball, and Men's and Women's Lacrosse.

1-2 years customer service experience preferred but not required.

Please attach a resume, cover letter and a copy of your VU Class Schedule.

Physical Demands Summary:

Some jobs require lifting, extensive walking and/or lengthy periods of standing along with exposure to both natural (i.e. weather) and event (i.e. music/crowd volume) related elements

Wage Rate: $11.25

Posting Detail Information

Closing Date (11:59pm ET): Open Until Filled Yes

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • Are you currently a registered Villanova student?

• Yes

• No

• • Are you eligible for work study?

• Yes

• No

• I don't know

• • What is your availability? (days and times)

(Open Ended Question)

• • Have you ever worked on campus before? If "Y", what department and semester/year?

(Open Ended Question)

• • I understand that satisfactory attendance in all academic classes is required to maintain student employment at Villanova University.
• Yes
• No

Optional Applicant Documents:

Required Documents

Optional Documents

• Cover Letter / Letter of Interest
• Other Document
• Resume / Curriculum Vitae