Territory Manager - Service Operations

For this U.S. based position, the expected compensation range is $136,000 - $204,000 per year, which includes base pay and short-term incentive. The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

Territory Manager, Services Operations Job Description

This is for the New Jersey territory, all candidates must be based in or willing to relocate to New Jersey.

The Territory Manager, Service Operations (TMSO) is a fundamental contributor to the U.S. Service Operations (USSO) service delivery concept. The TMSO serves as the local face and voice of Schneider Electric (SE) to our customers and our Field Service Representatives (FSRs) and reports to the Regional Director, Service Operations.

The goal of USSO is to construct a Service organization that reflects the specific local needs of our customers and market, while retaining a consistent global level of service delivery. This requires a strong and independent local Service management presence.

The primary role of the TMSO is coordinating the relationships among our customers and field employees while following our corporate initiatives and policies.

Core Responsibilities:

• Safety Lead with Safety, ensuring compliance with Global Human Rights and Travel policies.
• Conduct FSR site safety audits and incident reviews to uphold safety standards.
• Conduct regular SIM meetings to hold the team accountable for safety goals and behaviors, implementing a progressive discipline policy as needed.
• People Leadership:
• Directly manage Field Service Representatives (FSRs) and oversee field operations to ensure effective service delivery within assigned geographic areas or customer segments.
• Maintain an active presence in the field, collaborating with FSRs, customers, vendors, and sales personnel to meet operational expectations.
• Develop and nurture business relationships with Schneider Electric customers through regular communication and site visits in the defined service territory.
• Coordinate FSR training and qualification plans, ensuring adherence to Schneider Electric policies and field service reporting requirements in collaboration with the Regional Director and Corporate Training.
• Mentor FSRs to support their personal career goals and oversee the FSR Sales Lead process to ensure optimal participation.
• Monitor headcount through dynamic sourcing, workload forecasting, and attrition planning while supporting efforts to increase employee engagement.
• Responsible for administrative tasks to ensure timecards are reviewed/approved, manage PTO requests, support team's reconciling of company expenses.

Operational Management:

• Serve as the liaison with Service Support Teams, including Scheduling, Order Management, Logistics, Technical Support, Engineering, and Sales to enhance service coordination.
• Drive KPIs to maximize service goals, using insights to identify weaknesses and implement improvements in service delivery.
• Manage financial targets and oversee the Territory P&L in partnership with stakeholders, ensuring compliance with all required training, including SE Essentials and CyberSecurity.
• Champion positive customer satisfaction and support issue prevention through root cause analysis, aligning with quality fundamentals.
• Ensure full adoption and utilization of digital tools within the One Services organization.

What will make you successful:

Strong leadership with solid written, verbal skills, and presentation skills. Ability to prioritize and manage multiple projects simultaneously. Ability to act independently, while exercising good judgment. Ability to build relationships with internal and external teams and maintain useful interaction with all involved parties. Proactively monitor team dynamics to recognize potential conflicts before they escalate. Strong time management skills. Strong critical thinking to resolve complex matters. Use data and interpret it to assess and make good business decisions. Have good financial acumen. Ability to influence cross-functional teams and stakeholders to achieve short and long terms process improvements.

Requirements:

• BA or BS in Business Management or Engineering is desirable but not required.
• Training during military service is also considered desirable.
• Minimum five (5) years experience in Field Service Industry or related field.
• Preferred minimum of two (2) years serving in a team lead or management/supervisor role.
• Valid drivers license with clean driving record.
• Technical comprehension/proficiency.
• Additional government clearance may be required (where required).

Whats in it for you:

• Leadership role with opportunity to shape and develop a high-performing technical team
• Continuous learning and development in advanced technical systems and equipment
• Direct impact on customer success and business growth through service excellence
• Dynamic work environment with diverse technical challenges
• Career advancement opportunities in technical service management

About Schneider Electric:

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today!

Company Overview:

€36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporations

Equal Opportunity Employer:

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Trust Charter:

Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Join Our Team:

You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.