TEMPORARY, DIRECTOR, COMMUNICATION (MEDIA RELATIONS)

TEMPORARY, DIRECTOR, COMMUNICATION (MEDIA RELATIONS)

Salary

$64.13 - $96.18 Hourly

Location

Los Angeles, CA

Job Type

Contingent Employee - Temporary

Job Number

2401549

Cabinet

CUSTOMER EXPERIENCE OFFICE

Cost Center

7110 - PUBLIC RELATIONS

Opening Date

08/19/2026

Closing Date

9/2/2026 5:00 PM Pacific

FLSA

Exempt

Bargaining Unit

Non-Contract

• Description
• Benefits
• Questions

Metro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

THIS POSITION IS TEMPORARY (UP TO 40 HOURS) WITH LIMITED BENEFITS. (Please see Benefits tab for additional information.) No Qualified Candidate Pool (QCP) will be established. You will only be contacted if there is an interest from the hiring department.

Directs and manages the performance of a functional unit within the Communications Department associated with the development and implementation of marketing, public relations, and customer communications policies, programs, plans, and projects for Metro.

Recruitment Timelines: Interviews are projected to be scheduled for the week of September 14, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

THIS POSITION IS TEMPORARY (UP TO 40 HOURS) WITH LIMITED BENEFITS.

Examples of Duties

• Plans, directs, and manages the units activities
• Develops, implements, and monitors program work plan goals, objectives, policies, procedures, budget, and work standards
• Develops and implements Board of Directors adopted policy in support of the communication of information
• Plans and oversees the study and implementation of marketing, public relations, and communications programs
• Develops and reviews scopes of work for contracts; resolves legal, contractual, and technical issues
• Reviews and evaluates contractor proposals, oversees contractor work, and reviews and approves work product
• Designs policies, programs, fiscal management plans, and administrative procedures
• Interacts with business, professional, civic, government, community groups and leaders in the coordination and implementation of projects
• Collaborates with Design Studio staff to ensure quality and consistency of Metros brand design and voice across all marketing platforms
• Collaborates with interactive and social media staff to keep up to date on new trends and ensure best practices
• Prepares comprehensive reports and correspondence
• Develops, oversees, monitors, and adheres to department budget, goals, and schedules which comply with agency-wide fiscal responsibility
• Supervises and motivates assigned staff
• Implements and/or ensures staff development and training
• Communicates and implements safety rules, policies, and procedures in support of the agencys safety vision and goals; and maintains accountability for the safety performance of all assigned employees

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelors Degree in Communications, Marketing, Public Relations, Public Administration, Business, Computer Science, Management Information Systems, Visual Communications, Graphic Design, or a related field; Masters Degree in a related field preferred

Experience

• Five years of relevant management-level experience in customer-facing communications technology (web and mobile), or marketing and communications, or communications and creative new media

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience developing and executing effective, strategic media relations plans covering high-profile, multi-year projects
• Experience as an on-camera and on-the-record media spokesperson
• Experience managing and developing direct and indirect reports to achieve organizational goals
• Experience supporting public relations for major infrastructure or construction projects

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Current theories, principles, and practices associated with marketing, advertising, digital media and customer communications.
• Applicable local, state, and federal laws, rules, and regulations governing information systems for a public agency
• Mass communication techniques and promotional program management
• Digital marketing strategy and channels, content marketing and social media
• Electronic media materials and processes, including advertising, copywriting, scriptwriting, production techniques, distribution, and placement
• Advertising and promotional tactics
• Video and print production processes and formats
• Print media materials and processes, including photographic, video, and graphic media
• Media planning and buying
• Finance and budget analysis
• Data research techniques
• Project management techniques and tools
• Editing techniques; proofreading symbols, and terminology
• English composition, grammar, and punctuation
• Modern management theory

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Planning, organizing, and directing a communications program/unit and staff
• Managing large-scale projects from inception to culmination
• Determining strategies to achieve goals utilizing a project management approach
• Critical thinking
• Understanding the dynamics of todays media landscape and its impact on Metros business and customers
• Reviewing, understanding, and reporting data using analytics
• Performing data and statistical analysis
• Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
• Communicating effectively orally and in writing
• Interacting professionally with various levels of employees and outside representatives
• Supervising, training, and motivating assigned staff
• Mediating and negotiating

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Display attention to detail and organizational skills
• Plan financial and staffing needs
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Prepare comprehensive reports and correspondence
• Make verbal presentations supplemented by written materials
• Be innovative in leveraging limited resources
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

(TL)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro's Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metros website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office

One Gateway Plaza

Los Angeles, CA 90012

Open: Monday through Friday, 8am-4pm

(Closed Sat & Sun)

Metro Talent Hub

8501 S. Evermont Place

Los Angeles, CA 90044

Open: Monday through Friday, 9am-5pm

(Closed Sat & Sun)

East Los Angeles Customer Center

4501 B Whittier Blvd

Los Angeles, CA 90022

Open: Tuesday through Saturday, 10am to 6pm

(Closed Sun & Mon)

Wilshire/Vermont Customer Center

3183 Wilshire Blvd, Ste 174

Los Angeles, CA 90010

Open: Monday through Friday, 10am-6pm

(Closed Sat & Sun)

Rosa Parks Customer Center

Willowbrook/Rosa Parks Station

11720 Wilmington Ave

Los Angeles, CA 90059

Open: Monday through Friday, 6am to 6:30pm

(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

• Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

• Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year: New Years Day, Martin Luther King, Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.

Years of Service Annual Accrual

Hire date - 5 years 20 days

Beginning of 6th - 10th year 25 days

Beginning of 11th - 15th year 30 days

Beginning of 16th + years 35 days

Pension Plan - PTSC retirement plan is the Public Employees Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro's Pension & Benefits website at benefits.metro.net

01

Please acknowledge that the following responses will be used to supplement and expand on the Work Experience section of your application. It is important to provide detailed answers and do not refer to or rely on a resume or other documentation as we will not review resumes to determine qualifications. The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as accurate as possible. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

• Yes, I agree and understand my resume will not be reviewed

02

Are you a current Metro employee?

• Yes
• No

03

If you indicated being a current Metro employee, please enter your employee badge number in the field below. If you selected "No" to the previous question, please enter "N/A."

04

Please select the highest level of education you have completed.

• I do not have education equivalent to grade 12
• High school graduate, diploma or the equivalent (GED)
• Associate degree from an accredited college or university
• Bachelors degree from an accredited college or university
• Masters degree from an accredited college or university
• PhD from an accredited college or university

05

Please acknowledge that this is a temporary position and that no Qualified Candidate Pool will be established.

• Yes
• No

06

Please select the number of years of relevant management-level experience you have in customer-facing communications technology (web and mobile), or marketing and communications, or communications and creative new media

• No management-level experience
• Less than 5 years
• 5 years or more, but less than 7 years
• 7 years or more, but less than 9 years
• 9 years or more

07

If you indicated having experience in the previous question, please describe your relevant experience and list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below.

08

Describe your relevant experience developing and executing effective, strategic media relations plans covering high-profile, multi-year projects. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below.

09

Describe your relevant experience as an on-camera and on-the-record media spokesperson. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below.

10

Describe your relevant experience managing and developing direct and indirect reports to achieve organizational goals. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below.

11

Describe your relevant experience supporting public relations for major infrastructure or construction projects. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below.

12

Please acknowledge that this POSITION IS TEMPORARY (UP TO 40 HOURS) WITH LIMITED BENEFITS. (Please see Benefits tab for additional information.) No Qualified Candidate Pool (QCP) will be established. You will only be contacted if there is an interest from the hiring department

Required Question

Employer Los Angeles County Metropolitan Transportation Authority (CA)

Address One Gateway Plaza

Los Angeles, California, 90012

Website https://www.metro.net/careers