| Location | Grand Rapids, MI |
| Salary | $18–$21 Per Hour |
We are seeking a Temporary Customer Account Manager to support day-to-day customer account management and communication. This role is ideal for someone who is highly organized, detail-oriented, dependable, and comfortable managing multiple customer needs through both phone and email.
Responsibilities
Manage and maintain assigned customer accounts, ensuring timely and professional communication.
Respond to customer questions and requests through phone and email.
Provide consistent follow-up and keep customers informed of updates related to their accounts.
Maintain accurate customer records, notes, and account information.
Monitor outstanding customer needs and follow through to ensure matters are addressed promptly.
Manage a high volume of emails and phone calls while maintaining strong attention to detail.
Coordinate internally as needed to help resolve customer questions or account-related concerns.
Prioritize multiple tasks and deadlines in a fast-paced environment.
Provide a positive, professional customer experience with every interaction.
Qualifications
Previous experience in customer service, account management, administrative support, or a related role.
Strong phone and email communication skills.
Excellent attention to detail and organizational skills.
Dependable and reliable with strong follow-through.
Ability to manage multiple customer accounts and priorities simultaneously.
Comfortable working independently while maintaining accuracy and responsiveness.
Strong problem-solving and interpersonal skills.
Ideal Candidate
The ideal candidate is a reliable, detail-oriented professional who takes ownership of their work and enjoys building positive customer relationships. They are comfortable communicating throughout the day by phone and email and can stay organized while managing multiple accounts and competing priorities.
Key skills: customer account management, customer service, phone management, email management, account follow-up, data entry, organization, attention to detail, communication, problem-solving, time management, multitasking
Pay Details: $18.00 to $21.00 per hour
Search managed by: Amaka Mozie
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.