Telecom Operations Manager

Primary Responsibilities
Program Delivery

• Manage telecommunications deployment across an assigned cluster of competition and non-competition venues
• Execute work in accordance with the Venue Schedule
• Ensure milestone completion for all assigned venues
• Track installation progress against schedule
• Coordinate venue activation and operational readiness

Venue Readiness
Verify each venue is ready prior to deployment by confirming:

• Power availability
• Telecommunications rooms
• Cable pathways
• Venue access
• Logistics readiness
• Technology dependencies
• Security requirements
• Integration prerequisites

Cross-Functional Coordination
Coordinate deployment activities with:

• Venue Telecom Service Managers
• Technology Integrator
• WAN provider
• LAN provider
• Network Equipment provider
• A/V provider
• Fixed Telephony provider
• Mobile/PPTT teams
• Broadcast
• Timing & Scoring
• Venue Operations
• Logistics
• Security

Change Management

• Coordinate implementation of approved Change Requests
• Ensure deployment follows the Change Management Process
• Assess schedule impacts
• Communicate field impacts to program management

Risk & Issue Management
Maintain the cluster Risk & Issue Register by:

• Identifying deployment risks
• Escalating blockers
• Coordinating mitigation
• Tracking corrective actions

Installation Oversight
Oversee:

• Structured cabling
• LAN installation
• Wi-Fi deployment
• Equipment installation
• Staging
• Acceptance testing
• Venue commissioning
• Service activation

Operational Readiness
Coordinate:

• Test Events
• Technology Rehearsals
• Sport transitions
• Venue handover
• Games readiness
• Operational support transition

Stakeholder Management
Serve as the primary field interface for:

• Venue management
• PMO
• Technology Integrator
• Venue managers
• Logistics teams
• Service Package providers
• Local venue operations

Reporting
Provide regular reporting on:

• Deployment status
• Milestone completion
• Risks
• Issues
• Resource requirements
• Installation progress
• Readiness status
• Schedule performance

Leadership Responsibilities

• Direct Venue Telecom Service Managers within assigned venues
• Coordinate installation crews
• Coordinate subcontractors
• Prioritize field resources
• Support issue escalation and resolution

Required Experience

• Large-scale telecommunications deployment experience
• Multi-venue deployment management
• Venue operations experience
• LAN/WAN infrastructure knowledge
• Fiber and structured cabling knowledge
• Wi-Fi deployment knowledge
• Vendor management
• Project management
• Risk management
• Change management
• Olympic, Commonwealth Games, FIFA, NFL, NCAA, or similarly complex event delivery experience