Technology Specialist - IT Service, Support and Operations | Analytics - Functional | Business Analyst

Work Location & Reporting Address Charlotte, NC 28217
Vendor Rate ####/hr.
Contract duration 6
Target Start Date 12 Oct 2026


Job Details:
Must Have Skills
Field workforce management (WFM) tool experience Handson experience with fielddispatch workforce management tools such as Salesforce Field Service, Oracle Field Service (TOA), ClickSoftware, ServiceNow FSM, or IFSClevest specifically involving technician scheduling, routedispatch optimization, appointmentcapacity management, or geofenced job execution
Candidate's WFM experience must be fieldmobile workforce, not contactcenteragent scheduling.
Experience in environments where they had to investi

Nice to have skills
Work directly with business stakeholders (not only within a BA team), with strong written and verbal communication skills up to VPlevel audiences.
Strong analytical thinking, stakeholder management, and the ability to communicate clearly with both technical teams and senior leadership


Detailed Job Description
Field workforce management WFM tool experience Hands on experience with field dispatch workforce management tools such as Salesforce Field Service, Oracle Field Service TOA, ClickSoftware, ServiceNow FSM, or IFSClevest specifically involving technician scheduling, routedispatch optimization, appointmentcapacity management, or geofenced job execution. Candidates WFM experience must be fieldmobile workforce, not contactcenteragent scheduling. Experience in environments where they had to investigate and define business needs from ambiguous or incomplete requests not just document requirements that were already defined by someone else. Work directly with business stakeholders not only within a BA team, with strong written and verbal communication skills up to VPlevel audiences. Strong analytical thinking, stakeholder management, and the ability to communicate clearly with both technical teams and senior leadership


Minimum years of experience
8-10 years

Certifications Needed :No

Top 3 responsibilities you would expect the Subcon to shoulder and execute


Interview Process (Is face to face required?) Yes

Project Code: Code for MCity CB2 for SDITFLDTECH