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Technology Specialist – Field Workforce Management (FWM) Business Analyst

Argyllinfotech

  • NULL, NC
  • 1 day ago

    Highlights

    Job Title: Technology Specialist Field Workforce Management (FWM) Business Analyst Work Location: Charlotte, NC 28217 Contract Duration: 6 Months Target Start Date: October 12, 2026 Experience Level: 8 10 Years Certifications: Not Required Interview Process: Face-to-Face Required Drug Test: No Job Summary We are seeking a senior Business Analyst / Technology Specialist with extensive experience in Field Workforce Management (FWM) platforms. Required Qualifications & Skills Hands-on Field Workforce Management (FWM) Experience: Deep expertise in field/mobile workforce tools (e.g., Salesforce Field Service, Oracle Field Service/TOA, ClickSoftware, ServiceNow FSM, or IFS/Clevest).

    Numbers & Facts

    LocationNULL, NC

    Description

    Job Title: Technology Specialist Field Workforce Management (FWM) Business Analyst
    Work Location: Charlotte, NC 28217
    Contract Duration: 6 Months
    Target Start Date: October 12, 2026
    Experience Level: 8 10 Years
    Certifications: Not Required
    Interview Process: Face-to-Face Required
    Drug Test: No
    Job Summary
    We are seeking a senior Business Analyst / Technology Specialist with extensive experience in Field Workforce Management (FWM) platforms. The ideal candidate will bridge the gap between business stakeholders and technical execution teams, taking ownership of defining, analyzing, and optimizing field operations workflows-including technician scheduling, route/dispatch optimization, and geofenced execution.
    Key Responsibilities
    Field Operations Workflow Optimization: Define, analyze, and optimize core field dispatch processes, including technician scheduling, route and dispatch optimization, appointment/capacity management, and geofenced job execution.
    Requirements Discovery & Definition: Investigate ambiguous or incomplete business requests directly with key business stakeholders and translate them into clear, actionable technical requirements and user stories.
    Cross-Functional Communication & Stakeholder Engagement: Act as the primary liaison between business leads and technical teams, presenting solutions and status updates effectively up to VP-level leadership.
    Required Qualifications & Skills
    Hands-on Field Workforce Management (FWM) Experience: Deep expertise in field/mobile workforce tools (e.g., Salesforce Field Service, Oracle Field Service/TOA, ClickSoftware, ServiceNow FSM, or IFS/Clevest).
    Note: Candidate experience must strictly focus on field/mobile workforce operations, not contact center or agent scheduling.
    Analytical & Business Analysis Mastery: Demonstrated ability to drive requirement discovery in complex, ambiguous environments rather than simply documenting pre-defined requirements.
    Senior Stakeholder Management: Proven track record of working directly with business leads and communicating clearly with senior leadership up to executive/VP levels.
    Industry Experience: 8 10 years of professional experience as a Business Analyst or Technology Specialist within IT service, support, and operations.

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