Technical Writer Epitec Staffing
Foster City, CA9 days ago
- $40.47 Per Hour
Highlights
Visual Communication: Proficiency in capturing and editing screenshots/photos and creating diagrams (using tools like Snagit, Photoshop, Lucidchart, or Visio) to explain physical actions. Translate Engineering Requirements: Collaborate with Research Scientists, Hardware Engineers, and Program Managers to distill complex technical requirements into user-friendly instructions for the operations team.
Numbers & Facts
| Location | San Jose, CA |
| Industry | Management Consulting Services |
| Salary | $16.50–$46.43 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Description
Our client, a IT Services and Consulting company, is looking for a Technical Writer – AR Hardware & Operations for their San Jose, CA location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Create Operational SOPs: Author, edit, and maintain detailed Standard OperatingProcedures (SOPs) for data collection pilots and large-scale studies. These documents must ensure 100% protocol adherence by non-technical operators.
- Hardware Documentation: Produce clear, visual-heavy guides for the setup, calibration, hygiene, and maintenance of proprietary AR headsets, sensors, and motion capture rigs.
- Translate Engineering Requirements: Collaborate with Research Scientists, Hardware Engineers, and Program Managers to distill complex technical requirements into user-friendly instructions for the operations team.
- Quality Assurance & Feedback Loops: Observe data collection sessions (in-lab or via video) to validate the effectiveness of your documentation. iterate rapidly based on operator confusion or data quality feedback.
- Safety Protocols: Work with EHS (Environment, Health, and Safety) teams to document safety guidelines for users navigating physical spaces while wearing immersive hardware.
- Information Architecture: Manage the knowledge base (e.g., Confluence, internal Wikis), ensuring version control and easy access for a distributed workforce.
- Multimedia Content: Create or coordinate the creation of instructional assets, including diagrams, flowcharts, and short video tutorials to supplement written text.
Requirements:
- Experience: 5+ years of experience as a Technical Writer, with at least 2 years focused on Hardware, Manufacturing, Operations, or AR/VR technologies.
- Portfolio: A strong portfolio demonstrating your ability to write procedural documentation (SOPs), hardware user guides, or troubleshooting manuals. Please include samples of "Step-by-Step" instructions.
- Technical Aptitude: Demonstrated ability to quickly learn proprietary hardware and software tools. You must be comfortable troubleshooting basic technical issues to document them accurately.
- Visual Communication: Proficiency in capturing and editing screenshots/photos and creating diagrams (using tools like Snagit, Photoshop, Lucidchart, or Visio) to explain physical actions.
- Tools: Expert-level proficiency in documentation platforms such as Confluence, Google Workspace, or specialized CMS tools (MadCap Flare, etc.).
- Adaptability: Experience working in an Agile/Scrum environment where hardware and software specifications change rapidly.
- Domain Knowledge: Previous experience specifically with Augmented Reality, Computer Vision, or Machine Learning data pipelines.
- Video Production: Ability to film and edit short instructional videos (Premiere Pro, Camtasia) for training purposes.
- UX Writing: Experience writing on-device UI/UX copy or error messages for the data collection software.
- Training Experience: Background in instructional design or delivering training sessions to operational staff.
- Audience Empathy: The ability to write for a non-technical audience (data collectors) without losing the technical nuance required by engineers.
- Attention to Detail: In data collection, a missed step means corrupted data. You must be meticulous.
- Proactive Communication: The confidence to chase down Subject Matter Experts (SMEs) and extract the necessary information.
- Years of Experience: 6.00 Years of Experience
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.