Technical Support Specialist Desktop Support

Job Title

Job Description Education: Bachelor's degree in computer science or a related field, industry certifications/training, or at least Required Skills & Experience: This position requires a combination of technical expertise, problem-solving skills, and excellent customer service abilities to effectively support the CLIENT organization's IT infrastructure and end-users. 3 years of experience in service desk support. Proficiency in working within a Microsoft Azure AD (Entra ID) environment. Experience in supporting Office 365 applications and MS Intune for Endpoint Device Management. Expertise in supporting mobile device platforms, including Apple iOS and mobile applications. Competence in supporting MacOS and Apple devices. Thorough knowledge of current desktop computer operating systems, particularly Windows. Ability to set up and configure computers and printers in a network environment. Understanding of PC and laptop hardware components to ensure optimal utilization and functionality. Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop peripherals (e.g., modems, storage devices, scanners). Proficiency in desktop applications, particularly MS Word, Excel, PowerPoint, Outlook, desktop utility software, and desktop management tools. Excellent written and verbal communication skills. Proficient in managing desktop computer systems, technical setups, business solution software, and desktop administrative applications. Ability to process complex verbal and written instructions. Exceptional customer service skills. Must possess a valid driver's license

The Technical Support Specialist provides first-level, second-tier technical support to end-users for hardware and software issues on desktop computers across the CLIENT organization. This role involves direct customer interaction and technical assistance for computer systems, software, and hardware.

Job Responsibilities: Deliver first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers. Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware. Collaborate with IT teams to troubleshoot and resolve escalated incidents. Identify support needs, diagnose, and resolve hardware and software issues in collaboration with stakeholders. Manage all endpoint installations and configurations. Assist in maintaining and updating the inventory of computers and related peripherals. Supports special projects and company initiatives.

Mental Requires a relatively high degree of concentration and attention intermittently to perform third-level problem resolution and network administration tasks approximately 30% of the time; periods of mental effort and concertation followed by other aspects of the job with lesser concentration and attention requirements.

Physical Requires walking/standing approximately 50%, sitting approximately 50%, and lifting to 50 lbs. approximately 25% of the time. Involves repetitive stooping, forward bending, and crouching approximately 25% of the time.

Manual/Dexterity Requires use of hands, arms, and feet for occasional lifting; use of hands and arms to operate computers, printers, telephones, and other general office equipment, and to record written information; requires the capability of operating an automobile.

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**