Technical Specialist 2 - Digital Inclusion Manager

Technical Specialist 2 - Digital Inclusion Manager

Salary

$84,666.00 Annually

Location

Nashville, TN

Job Type

Full-Time Civil Service

Job Number

27053E

Division

Public Library

Department

LIB Digital Inclusion

Opening Date

09/02/2026

Closing Date

9/9/2026 11:59 PM Central

• Description
• Benefits
• Questions

Position Description

The Technical Specialist 2 - Digital Inclusion Manager position manages staff and the operations of the Digital Inclusion division. The position is also responsible for overseeing digital literacy educators, developing programs to increase digital literacy & digital equity, and establishing partnerships with local and national organizations to accomplish digital literacy & digital equity goals.

A city with a great library is a great city, and that's very true for Nashville. With nearly three million visits per year - and a collection of almost two million items - Nashville Public Library (NPL) is Music City's gateway to lifelong learning, growth, and community connection. Our one-of-a-kind Civil Rights Room and Votes for Women Room bring visitors together to explore the history of civil rights and plot a course for our shared future. Our lauded Wishing Chair Productions puppet shows and story times delight audiences of all ages with stories that make them laugh, love, and grow. Meanwhile, initiatives like Studio NPL, Bringing Books to Life, Seed Exchange, Be Well at NPL, and Digital Inclusion connect Nashvillians with resources from across our 21-location system to learn new skills, enrich their quality of life, and forge long-lasting friendships. If you have a passion for helping people, love books and learning, and desire to be part of a team that does transformative work every day, then NPL just might be the place for you.

Typical Duties

• Manage and oversee work of full-time and part-time Digital Literacy staff.
• Mentor and arrange professional development opportunities for staff.
• Implement new programming to address digital inclusion needs of the community, focusing primary on the aging population.
• Manage NPL's online digital literacy training platform.
• Develop and curate content for new computer users and online safety toolkit pages on NPL website.
• Participate in local and national Digital Inclusion workgroups to share knowledge and design new programs.
• Apply and manage State Library technology grants.
• Assist NPLF in completing grant proposals and applications.
• Provide mid-year and final reports for funders.
• Keep abreast of new funding opportunities.
• Represent NPL nationally and conduct presentations and webinars as requested.
• Prepare and submit budgets, track spending, and submit purchase requests.
• Track and complete weekly/monthly/annual reports on patron registration, class completion and surveys.
• Coordinate with National organizations to license curriculum.

Minimum Qualifications

High School Diploma or equivalent and six (6) years of experience overseeing Digital Literacy programs including two (2) years of increasingly responsible supervisory experience and/or project management experience.

• Additional education may be considered In lieu of some experience (1:1 Ratio). Substitution for supervisory/lead experience cannot be substituted.*

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

• Knowledge of current popular technologies
• Understanding of Internet Privacy and Safety issues
• Experience working with the aging population
• Fluent bilingual language skills

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Metro offers a generous core benefit package to eligible employees who are regularly and consistently working 20 or more hours per week. Insurance and benefit coverage is effective the first of the month after the employee has worked 30 days. Employees can change their benefits within 60 days of an eligible change in status or during Annual Enrollment. Metro also offers optional benefits from which the employee may choose. Family members, including eligible spouses, domestic partners and children, are covered under most of our benefits programs.

CORE BENEFITS

Medical: Choice of two plans; Metro pays 75% of premium

Dental: Choice of two plans; Metro pays for single coverage

Basic Life: $50,000 basic term life coverage; Metro pays 100% of premium

Pension: Formula-driven pension; 100% Metro funded; 10 year vesting for new employees

Paid Family Leave: Runs concurrently with time designated as FMLA leave (up to 30 days)

Longevity: Annual bonus beginning after 5 years of service; increases annually up to 20 years

Work Life/ Employee Assistance Program: Wide variety of counseling, referral and consultation services provided free

Other*: In-line-of-duty injury benefits, AD&D insurance, and Medical Disability eligibility after 10 years with Metro

Paid leave: (Full-time employees)

• Vacation: 10 vacation days a year; increasing after 5 years of service (For Non Civil Service departments, contact the departments human resources office)
• Holidays: 12 holidays per year (For Non Civil Service departments, contact the departments human resources office)
• Sick leave: 12 days of sick leave per year
• Other leaves: Judicial leave, military leave, bereavement leave
• See the Human Resources webpage for more details and optional benefits at nashville.gov/hr

01

Indicate the highest level of education you have completed.

• No Diploma
• High School Diploma or Equivalent
• Associates Degree
• Bachelors Degree
• Masters Degree

02

If you have a degree, indicate your major field of study in the area below.

03

How many years of experience do you have overseeing Digital Literacy programs?

• None
• 1 Year
• 2 Years
• 3 Years
• 4 Years
• 5 Years
• 6 Years or more

04

Briefly describe your experience overseeing Digital Literacy programs. If none, type "N/A"

05

How many years of increasingly responsible supervisory and/or project management experience do you have?

• None
• 1 Year
• 2 Years or more

06

Briefly describe your increasingly responsible supervisory and/or project management experience. If none, answer "N/A"

07

Are you bilingual?

• Yes
• No

08

If you are bilingual, include language(s), spoken and/or written word and level of proficiency.

Required Question

Employer Metropolitan Government of Nashville & Davidson County

Address Human Resources Division

700 President Ronald Reagan Way, Suite 201

Nashville, Tennessee, 37210

Phone (615) 862-6640

Website https://www.nashville.gov/departments/human-resources/employment-opportunities