You’ll coordinate quotes and orders, respond to customer needs, and help drive issues to resolution by partnering with internal teams (including escalating to the production floor when needed). Seeking a self-motivated Technical Sales Engineer to support product managers and the service team.

Technical Sales Engineer

Location: Oldsmar, FL (hybrid after training)
Schedule: Full-time, 40 hrs/week
Travel: 2–3 trips per year (U.S.)

Overview

Seeking a self-motivated Technical Sales Engineer to support product managers and the service team. This role blends inside sales, customer service, and order management. You’ll coordinate quotes and orders, respond to customer needs, and help drive issues to resolution by partnering with internal teams (including escalating to the production floor when needed).

Key Responsibilities

• Generate quote numbers and maintain electronic/hard-copy quote/order documentation.
• Prepare and distribute customer quotes; support service contracts and related inquiries.
• Respond to customer calls/emails regarding service, invoicing, shipments, contract questions, and issue resolution.
• Audit orders for accuracy and completeness prior to entry.
• Enter and acknowledge sales orders in SAP (ERP).
• Track purchase requisitions and support project purchasing processes.
• Maintain files for projects, field service orders, service contracts, and inventory.
• Assist with weekly scheduling and activity reporting for representatives.
• Work with leadership to identify and address issues impacting customer satisfaction.
• Support project/account maintenance, renewals, and various project accounting tasks as needed.

Required Qualifications

• 2+ years of experience in customer service, inside sales, or accounting.
• Strong communication and interpersonal skills; able to work independently and with a team.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Word, Excel, and Outlook.

Preferred Qualifications

• SAP (or other ERP) experience strongly preferred.
• Mechanical/technical background preferred.
• Degree in Accounting, Business, or Finance preferred (not required).

Work Arrangement

• Onsite initially for training and ramp-up.
• Hybrid after training: Monday/Friday remote; Tuesday–Thursday in office (once established).

Ref: #223-Eng Orlando
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