Technical Delivery Lead

We are seeking a highly accountable Technical Lead to support: complex project delivery, escalated troubleshooting, technical delivery quality, end-user technical support, software implementation and end-user training, and continuous improvement across our operations. Including direct experience: troubleshooting systems in the field, leading complex installations, implementing access control software and training end users, and resolving escalated technical issues with customers, vendors, and manufacturers.

Benefits:

• Incentive Pay
• Retirement
• Holiday Pay
• 401(k)
• Health insurance
• Paid time off

Technical Lead 


Access Control | Hospitality & Multifamily 


Voyager Access, Inc. 


Voyager Access is a growing access control and technology company serving hospitality and commercial clients across the U.S. We are a 2nd generation family owned company with over 25 years in business. 


We are seeking a highly accountable Technical Lead to support: 

• complex project delivery,  
  
  
• escalated troubleshooting,  
  
  
• technical delivery quality,  
  
  
• end-user technical support,  
  
  
• software implementation and end-user training,  
  
  
• and continuous improvement across our operations.  
  
  

 
The ideal candidate is a reliable technical operator who combines: 

• strong troubleshooting ability,  
  
  
• disciplined follow-through,  
  
  
• proactive communication,  
  
  
• the ability to teach and support end users,  
  
  
• and customer-focused delivery execution.  
  
  

 


Responsibilities 


Technical Leadership & Delivery Execution 

• Lead troubleshooting and resolution of escalated technical issues  
  
  
• Support complex installations and occupied-property deployments  
  
  
• Coordinate with installers, vendors, manufacturers, and project teams to support successful project delivery  
  
  
• Serve as the company’s primary technical escalation resource  
  
  
• Help ensure projects meet Voyager Access technical delivery standards and customer expectations  
  
  

 
Software Implementation & End-User Training 

• Perform onsite implementation of Salto access control systems, including server and workstation setup, database configuration, and device configuration  
  
  
• Prepare for each implementation by reviewing project documentation, building system configuration and training plans, and formatting data imports  
  
  
• Configure system roles and permissions, access groups and zones, door profiles, schedules, calendars, and key formats  
  
  
• Map, network, and label devices, and complete device records (name, IP, MAC, controller assignment)  
  
  
• Deliver hands-on training for property administrators, front desk staff, and maintenance/engineering/security teams  
  
  
• Verify each user group can independently perform its core system functions, and obtain customer training sign-offs before project completion  
  
  
• Complete implementation checklists and provide daily progress updates to the Project Manager  
  
  
• Review database builds completed by vendor trainers  
  
  

 
End-User Technical Support & On-Call 

• Provide technical support to end users alongside our technical support agent, troubleshooting hardware, software, and network issues  
  
  
• Participate in an after-hours on-call rotation every other week, including weekends, responding to customer emergencies (support for critical systems outages only) 
  
  
• Document support cases and resolutions to strengthen our troubleshooting resources  
  
  

 
Delivery Quality, Documentation & Continuous Improvement 

• Support technical QA and vendor onboarding  
  
  
• Build and improve technical standards, documentation, and troubleshooting resources  
  
  
• Identify recurring technical failures, delivery gaps, and process inefficiencies  
  
  
• Recommend improvements that strengthen delivery quality and scalability  
  
  
• Research and test new products, integrations, and software releases  
  
  

 
Qualifications 
Experience 
8–15 years in: 

• access control,  
  
  
• electronic security,  
  
  
• low-voltage systems,  
  
  
• hospitality technology,  
  
  
• or related field-service environments  
  
  

Including direct experience: 

• troubleshooting systems in the field,  
  
  
• leading complex installations,  
  
  
• implementing access control software and training end users,  
  
  
• and resolving escalated technical issues with customers, vendors, and manufacturers  
  
  

 
Technical Capabilities 
Strong candidates will have high technical capability in both: 

• hardware systems,  
  
  
• software/platform troubleshooting,  
  
  
• and understanding how those systems interact together in real-world deployments.  
  
  

 
Working Style 

• highly organized and self-directed  
  
  
• strong written communicator  
  
  
• disciplined with follow-through  
  
  
• calm under pressure  
  
  
• proactive rather than reactive  
  
  
• patient, clear trainer who can teach staff of varying technical skill levels  
  
  
• customer-focused while maintaining standards and accountability  
  
  

 
Location, Travel & On-Call 

• Primarily remote 
  
  
• 25% travel expected 
  
  
• After-hours on-call coverage every other week, including weekends 
  
  

 


Compensation: Competitive base salary ($95,000–$115,000) plus incentive pay tied to individual results 

This is a remote position.