Highlights
Independently resolves hardware break-fix issues, network connectivity and application related questions for third party products. Coordinates with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client.
Numbers & Facts
| Location | Reston, VA |
| Industry | Management Consulting Services |
| Salary | $20.58–$25.55 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Description
Our Client, a Higher Education Technology company, is looking for a Tech Support Specialist II for their Reston, VA location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Deploy new computers to customers.
- Also evaluate, refurbish, and redeploy computers.
- Troubleshoot user problems at the desktop.
- Independently resolves hardware break-fix issues, network connectivity and application related questions for third party products.
- Coordinates with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client.
- Assist Project Managers in the end to end process for destination moves and hardware/software upgrades.
- Includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration/distribution, UAT, on site resource management, technical training and Day One support.
Requirements:
- Knowledge of PC hardware, software and networking issues.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
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