Team Leader - Patient Food Services

Job Title & Specialty Area: Team Leader, Patient Food Services

Department: Food Services

Location: Dallas

Shift: Monday to Friday with Rotating Weekends from 1230 pm to 9 pm

Job Type: On-Site

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:

In Food Services, the Team Leader will be primarily responsible for one area, such as Production, Retail, Patient Services or general operations, but is required to be knowledgeable and supporting in all areas. All Team Leaders are responsible for training and leading a group of employees. When primarily supporting Production, the Team Leader ensures time kitchen operations and puts quality control measures in place to ensure food safety. The Team Leader is responsible for preparation and design of all food menus. Food prepared should be of good quality and taste. This position should also be skilled in plate design for special events. When primarily supporting Retail, the Team Leader ensures front of house operations are running smoothly with emphasis on customer satisfaction and food safety practices. The Team Leader also needs to be comfortable with cash handling situations and service recovery. When primarily supporting Patient Services or general operations, the Team Leader is responsible for following food safety practices while ensuring customer and patient satisfaction. The Team Leader needs to be knowledgeable in various diets and ordering system in order to troubleshoot or improve services provided and effectiveness in service recovery.

Responsibilities:

• Daily management of food service production operations and employees. Fill in for Executive Chef in planning and directing food preparation when necessary. Ensure recipe compliance in all production areas. Resolve any production issues that arise
• Order food and sanitation supplies as needed for production operations. HACCP focused with TDH and City regulatory requirements in mind. Ongoing and initial training of staff to ensure competency
• Recognizes and adopts activities appropriate to the specific needs of the patients we service and demonstrates knowledge of specific issues related to our population. Staff evaluations/conflict resolution/development/reprimand.
• Mathematical and analytical skills to oversee and make recommendations to budget/cost control/financial reports and other analytical reporting. Daily use of cBord/Kronos/Lawson
• Assist Food Service Department as needed with additional duties. Identifies areas of risk/problems advises food service leadership. Works on resolution while keeping leadership informed.

WORK EXPERIENCE

• At least 5 years experience in food services Preferred
• At least 3 years food service leadership experience Preferred

EDUCATION

• High school diploma or GED Required

LICENSES AND CERTIFICATIONS

• Obtain Certified Food Manager (CFM) certification within 30 days of hire and maintain current status thereafter. Effective 07/16/2025 current team members must obtain CFM within 30 days Required
• CDM (Certified Dietary Manager) for Patient Services Lead role Preferred
• Culinary School for Retail/Sous Chef role Preferred

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Holistic Benefits - How We'll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.