Tailored Care Manager (TCM)Charlotte, NCFull-Time | Monday–Friday (Some evenings, weekends, community visits, or crisis response activities may occasionally be required based on member needs.)Help Individuals Navigate Recovery, Stability, and Whole-Person CareAt Pathways to Life, Inc., we believe behavioral healthcare extends beyond therapy appointments and medication management. Many individuals facing serious mental health and substance use challenges also struggle with housing instability, transportation barriers, medical needs, unemployment, food insecurity, and fragmented systems of care.We are seeking compassionate, organized, and motivated professionals to join our team as Tailored Care Managers (TCMs) serving the Greenville area. This role is ideal for individuals passionate about advocacy, behavioral health, crisis prevention, and helping people build long-term stability within their community.OverviewA Tailored Care Manager serves as the primary coordinator and advocate for Medicaid members with serious mental health disorders and substance use disorders. The TCM works to ensure behavioral health treatment, medical care, housing supports, transportation, benefits, and community resources function together as one integrated care plan.This position provides whole-person, community-based care coordination for individuals with complex behavioral health needs and high-acuity service involvement.Key ResponsibilitiesBehavioral Health Care CoordinationDevelop and maintain person-centered care plansCoordinate behavioral health services including outpatient therapy, psychiatric care, substance use treatment, MAT services, Peer Support, ACTT, CST, and residential servicesMonitor member engagement and treatment participationIdentify barriers to treatment and service gapsSupport transitions following psychiatric hospitalization, detoxification, or residential treatmentMember Advocacy & SupportAssist members with accessing Medicaid-covered servicesHelp individuals navigate healthcare systems and community resourcesSupport applications for benefits, housing resources, transportation, and social servicesAdvocate for medically necessary services and continuity of careCrisis Prevention & InterventionConduct outreach for members at risk of disengagement or crisisCoordinate crisis response services and follow-up careMonitor high-risk members to reduce emergency department visits and inpatient admissionsParticipate in discharge planning and post-hospitalization follow-upCare Team CollaborationCoordinate communication among providers, family members, hospitals, therapists, psychiatrists, social services agencies, and community supportsParticipate in treatment team meetings, staffing meetings, and interdisciplinary coordination effortsMaintain collaborative relationships with internal and external providersDocumentation & ComplianceComplete Medicaid-required documentation and assessmentsMaintain accurate progress notes and care management recordsTrack quality measures and care plan updatesEnsure compliance with NC Medicaid Tailored Care Management requirementsDaily Work Activities May IncludeCommunity visits and home visitsTelehealth and phone outreachWellness checks and crisis outreachHospital discharge coordinationDocumentation and care plan reviewsProvider collaboration meetingsHousing and transportation coordinationMember advocacy and resource navigationMinimum Education & Experience RequirementsApplicants must meet ONE of the following qualification pathways:Bachelor's degree in a Human Services field from an accredited college or university and a minimum of two (2) years of experience working directly with individuals experiencing mental health disorders, substance use disorders, intellectual/developmental disabilities, traumatic brain injuries, or related high-need populationsBachelor's degree in a non-Human Services field from an accredited college or university and a minimum of four (4) years of experience working directly with individuals experiencing mental health disorders, substance use disorders, intellectual/developmental disabilities, traumatic brain injuries, or related high-need populationsExamples of Human Services Fields IncludeSocial WorkPsychologySociologyCounselingHuman ServicesBehavioral HealthCriminal JusticeRehabilitation ServicesHuman Development and Family StudiesNursingRelated Human Services DisciplinesPreferred ExperienceBehavioral health servicesSubstance use treatmentCase management or care coordinationCommunity mental healthMedicaid populationsCrisis interventionACTT, CST, IIH, or care management programsPreferred SkillsStrong communication and relationship-building skillsMotivational interviewingCrisis intervention and de-escalationDocumentation and organizational skillsTime management and multitaskingCommunity resource navigationInterdisciplinary collaborationUnderstanding of behavioral health and substance use disordersWhy Join Pathways to Life?Meaningful work serving individuals with complex behavioral health needsOpportunity to make a direct impact in the Greenville communityCollaborative team environmentProfessional growth opportunities within behavioral health servicesCommunity-based work focused on recovery and long-term stabilityJoin a team committed to transforming behavioral healthcare through compassion, coordination, and community support.#J-18808-Ljbffr