T&E Operations Specialist

Travel & Expense function supports approximately 15,000 Concur users and over $45 million in annual T&E activity, including a corporate card program spanning approximately 4,000 cardholders and over $40 million in annual card spend. The Temporary T&E Operations Specialist provides critical transactional and operational coverage for the T&E function during a period of team transition, ensuring that expense report processing, outstanding transaction monitoring, and service ticket volume continue without interruption.

Job Title: T&E Operations Specialist
Pay Rate: $32.14-$36.00/hr.
Location:  Boston MA 02120
Duration: 6 months  
Shift: M-F 1^st Shift

Position Summary:
Travel & Expense function supports approximately 15,000 Concur users and over $45 million in annual T&E activity, including a corporate card program spanning approximately 4,000 cardholders and over $40 million in annual card spend. The Temporary T&E Operations Specialist provides critical transactional and operational coverage for the T&E function during a period of team transition, ensuring that expense report processing, outstanding transaction monitoring, and service ticket volume continue without interruption.
This is a hands-on, execution-focused role. The ideal candidate is detail-oriented, comfortable with high transaction volume, and able to work independently within established processes and policy guidelines from day one. This assignment is expected to run approximately six months, bridging the T&E team through active restructuring and the onboarding of a new outsourced operations partner.
Key Responsibilities & Accountabilities:
Concur Expense Report Processing

• Review and approve expense reports in Concur for policy compliance, accuracy, and appropriate documentation.
• Identify and escalate out-of-policy transactions, missing documentation, or exceptions requiring management review.
• Maintain consistent throughput and turnaround on assigned report queues.

Outstanding Transaction & Delinquency Monitoring

• Support the 30/60/90-day outstanding transaction reporting process, including generating delinquency notifications.
• Track cardholder compliance with outstanding transaction resolution and escalate repeat or aging issues per established process.

ServiceNow Ticket & Cardholder Support

• Provide first-line intake and triage of incoming ServiceNow (AskFin) tickets related to T&E, expense, and card inquiries.
• Resolve routine cardholder and traveler inquiries directly; route escalated or complex issues to the appropriate T&E team member.
• Support card application and onboarding processing in ServiceNow as volume requires.

Traveler & Cardholder Communications

• Respond to routine policy and process questions from cardholders, travelers, and departmental administrators.
• Support distribution of standard compliance and policy communications as directed.
• General Travel Program Administrative Support
• Provide administrative support to travel program operations as needed, including routine data entry, tracking, and documentation.

Minimum Qualifications:

• 2+ years of experience in expense processing, accounts payable, financial operations, or a related transactional finance function.
• Experience with an enterprise expense or T&E platform (SAP Concur strongly preferred).
• Comfort working in a high-volume, deadline-driven environment with minimal ramp-up time.
• Strong attention to detail and ability to follow established policy and process guidelines consistently.
• Clear, professional written and verbal communication skills for direct cardholder and traveler interaction.

Preferred Qualifications:

• Prior experience with SAP Concur, Workday, or ServiceNow.
• Experience in a higher education or large, decentralized organization.
• Prior experience in a temporary or contract assignment requiring fast onboarding and independent execution.

Key Competencies:

• Execution & Reliability: Delivers consistent, accurate output on recurring transactional work without close supervision.
• Customer Orientation: Treats every cardholder and traveler interaction as an opportunity for a professional, resolution-focused experience.
• Adaptability: Ramps quickly, works effectively within a team in transition, and adjusts to shifting priorities during a restructuring period.
• Judgment & Escalation: Recognizes when an issue falls outside standard process and escalates appropriately rather than guessing.