System Administrator

The System Administrator will support platform administration, business requirements analysis, solution design, configuration, testing, troubleshooting, and continuous improvement. This hands-on role works closely with business, quality assurance, and information technology teams to deliver scalable solutions using agile methodologies.

System Administrator 2


Job Summary

The System Administrator will support platform administration, business requirements analysis, solution design, configuration, testing, troubleshooting, and continuous improvement. This hands-on role works closely with business, quality assurance, and information technology teams to deliver scalable solutions using agile methodologies.

Responsibilities

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  Analyze complex business requirements and user stories and translate them into platform solutions and configurations.
  
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  Participate in cross-functional sessions to evaluate requirements and recommend platform solutions aligned with business goals and performance metrics.
  
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  Design and configure prototype solutions using best practices and low-code platform capabilities.
  
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  Perform quality assurance activities for low- to moderately complex solutions.
  
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  Facilitate troubleshooting, root cause analysis, and issue resolution in accordance with service-level agreements.
  
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  Act as a liaison between information technology and business teams to support platform extensions and service updates.
  
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  Provide platform administration, end-user support, user access management, system configuration, and performance monitoring.
  
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  Support internal audit and compliance activities related to supported platforms.
  
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  Evaluate system applications and recommend improvements to optimize performance and functionality.
  
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  Facilitate requirements workshops, write user stories, and apply agile delivery practices.
  
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  Improve business processes rather than relying solely on lift-and-shift approaches.
  
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  Conduct testing to validate platform functionality and performance.
  
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  Research, document, and communicate platform best practices, releases, and new features.
  

Requirements

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  Bachelor s degree in computer science, computer engineering, or a related technical field, or equivalent experience.
  
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  At least five years of relevant professional experience.
  
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  Advanced knowledge of the Salesforce platform and at least two years of hands-on Salesforce administration experience.
  
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  Experience with platform administration, solution design, configuration, product management, or technology implementation using agile software development life cycle practices.
  
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  Salesforce Certified Platform Administrator certification.
  
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  Experience with source control or Salesforce DevOps tools such as Git, Bitbucket, Visual Studio, Flosum, or Copado.
  
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  Strong interpersonal, verbal, and written communication skills.
  
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  Proficiency in process and flow diagramming, presentations, analytical reasoning, and problem-solving.
  

Skill

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  Salesforce system administration
  
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  Agile delivery and software development life cycle practices
  
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  Business requirements analysis and solution design
  
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  Platform configuration and quality assurance
  
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  Troubleshooting and root cause analysis
  
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  Cross-functional communication
  
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  Data analytics and process improvement
  
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  Source control and Salesforce DevOps tools
  

Summary Qualification

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  Minimum of two years of Salesforce system administration experience.
  
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  Salesforce Certified Platform Administrator certification required.
  
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  Strong experience translating business requirements into Salesforce platform solutions.
  
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  Demonstrated ability to configure, test, troubleshoot, and support Salesforce systems.
  
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  Experience working with agile methodologies and cross-functional teams.
  
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  Experience with Health Cloud, Service Cloud, Data Cloud, healthcare platforms, Flosum, Git, Copado, or Salesforce DevOps tools is preferred.
  
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  Additional Salesforce certifications, including Platform Administrator II or Platform App Builder, are preferred.
  

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.