System Administrator II, Virtualization

ESSENTIAL JOB FUNCTIONS

Systems Administration

• Performs specialized duties involved in the planning, installation, configuration, operation, development, modification, maintenance, and repair of virtualized systems, software, and applications. Installs and configures physical servers, including operating systems, software applications, and tools.
• Designs, builds, operates, and maintains virtualization infrastructure in
• accordance with the College's needs and recommended best practices. Assures minimum service interruptions by analyzing performance, scalability and availability of resources. Develops strategies for, and completes performance tuning of, College mission-critical virtualization systems. Analyzes, tests, and troubleshoots assigned systems.
• Maintains confidentiality of any information accessed, received, processed, viewed, etc., within the College's systems, storage, office spaces or other areas utilized within the IT department.
• Required to serve on On-Call/On-Duty rotations for after-hours support, 24/7 availability.

Support & Reporting

• Performs Tier 3 troubleshooting and serves as an escalation point for any issues Tier 1&2 support are unable to resolve. Schedules system downtime with end users and technical staff members to facilitate hardware and software changes following CSCC change management procedures.
• Documents solutions and standard operating procedures (SOPs) to ensure services are delivered in an effective and efficient manner for assigned and related areas of responsibility. Ensures policies, procedures, rules, and regulations are being met and followed according to College practices.
• Understands and documents the technical requirements for new services or service enhancements. Advises on technological decisions and provides service implementation estimates.
• Supports the overall operations of assigned environments, ensuring they meet requirements and performance goals. Identifies reusable/preconfigured service components or standard products from the market to leverage and assemble the service/solution. Works closely with appropriate stakeholders to ensure implementation meets design requirements.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Other Duties and Responsibilities

• Attends all required department meetings and training.
• Required to serve on On-Call/On-Duty rotations for after-hours support, 24/7 availability.

* Regular, predictable, and punctual attendance is required.