Support Specialist

Launched in 2017, Arsenault is a B2B financial services technology company that allows merchants to offer an instant buy now pay later function that is seamlessly integrated at checkout. Arsenaults proprietary process facilitates lightning-fast financing approval that is unique in the B2B space and proven to help merchants drive sales, revenue and conversions. Merchants equipped with Arsenault also benefit from immediate payment, unmatched ROI from greater AOV, and stronger customer loyalty.

We are looking for an enthusiastic, quick-thinking Support Specialist for our fast paced client success team. As a member of the Client Success Team, you will be responsible for delivering amazing solutions and outcomes for our Arsenault Anywhere clients, that leads to long-lasting customer loyalty.

What Youll Do

• Evaluate and process Arsenault Anywhere orders, and handle customer inquiries regarding their invoice requests.
• Collaborate with the Risk department to ensure invoices are approved in a timely manner and adhere to compliance guidelines as well as collecting all necessary documentation.
• Call Arsenault Anywhere merchants and be comfortable pitching the services that Arsenault offers our borrowers.
• Resolve escalated customer inquiries on a daily basis including but not limited to loan and payment related matters, technical issues, and other general questions via phone call, email, and chat
• Help identify trends and areas of improvement including communication, process updates, and product features
• Collaborate cross-functionally with other Arsenault teams to analyze, assess and resolve complex customer issues
• Stay up to date on new product features and improvements
• Analyze and report product issues to our Engineering and Development teams
• Meet customer satisfaction, efficiency metrics and issue resolution targets
• Gather customer feedback and share with our Product, Sales and Marketing teams
  
  

Requirements

What we're looking for

• 1 year+ experience of a high volume customer service role
• Forward thinking, problem solver who can wow our clients with their personality and enthusiasm while critically thinking of the most outstanding solutions.
• Is detail oriented and organized with a high ability to multitask
• Can work independently and can pivot in a fast paced, ever changing environment
• Tech savvy and can troubleshoot
• Prior experience in a tech or startup environment a plus+
• Experience with Zendesk a plus+
  
  

Benefits

Why you want to work with us

• Unlimited Vacation. We hire adults and treat them as such. We are committed to an output-oriented, not butt-in-seat culture.
• Competitive Compensation Package
• Great Healthcare Benefits
• 401k Match
• 100% Remote. Flexible Work Schedule & Location.
• Work From Home Stipend.
• Supportive. Highly collaborative team environment.