The Support Services Program Manager is responsible for coordinating non-clinical support operations such as EVS, Patient Transport, Laundry Distribution, Retail Operations, Food & Nutrition Services, and vendor management. This role ensures services are delivered efficiently, meet quality standards, and align with organizational policies and budget requirements.
High School Diploma/GED required
Bachelor's Degree preferred.
· Manage service contracts, purchase orders, and invoices in compliance with procurement policies
· Review, code, and reconcile invoices to ensure accuracy and proper cost center allocation
· Track and monitor departmental budgets, expenses, and accruals; identify variances and provide analysis
· Support financial close processes, including reporting and expense forecasting
· Ensure compliance with internal financial controls, auditing standards, and organizational policies
· Assist with internal and external audits by preparing documentation, reports, and supporting materials
· Monitor vendor performance and ensure service level agreements (SLAs) are met
· Conduct routine inspections to ensure cleanliness, safety, and regulatory compliance
· Identify process improvements to increase efficiency and reduce costs
· Maintain documentation, reports, and compliance records
· Assist with onboarding and coordination of new service providers or transitions
· Partner with finance and procurement teams to optimize contract value and cost efficiency
· Track contract spend against approved budgets and flag overages or discrepancies
· Manage service contracts, purchase orders, and invoices in compliance with procurement policies
· Review, code, and reconcile invoices to ensure accuracy and proper cost center allocation
· Track and monitor departmental budgets, expenses, and accruals; identify variances and provide analysis
· Support financial close processes, including reporting and expense forecasting
· Ensure compliance with internal financial controls, auditing standards, and organizational policies
· Assist with internal and external audits by preparing documentation, reports, and supporting materials
· Monitor vendor performance and ensure service level agreements (SLAs) are met
· Conduct routine inspections to ensure cleanliness, safety, and regulatory compliance
· Identify process improvements to increase efficiency and reduce costs
· Maintain documentation, reports, and compliance records
· Assist with onboarding and coordination of new service providers or transitions
· Partner with finance and procurement teams to optimize contract value and cost efficiency
· Track contract spend against approved budgets and flag overages or discrepancies