Support Services Associate

Position Information

General Information

Vacancy Open to All Candidates Employment Type Permanent - Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number 010510 NC Salary Grade Equivalency NC02 Classification Title Support Services Associate - Journey Working Title Support Services Associate Salary Range $35,499- $39,398 Anticipated Hiring Range $35,499- $39,398 FLSA Status Non Exempt Division Business Affairs Department Business Services (Adm) Work Unit Mail Services Work Schedule

8:00 am - 5:00 pm; Monday - Friday with occasional evening, weekend, and holiday hours required, as necessary.

Primary Purpose of Position

This position will assist with all mail and package processing duties for departments across campus.

Minimum Education/Experience

Required Minimum Qualifications:

High school diploma or equivalency.

Note: Some state job postings state you can qualify with an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Essential Job Duties

Receive all incoming mail and scan packages utilizing a handheld scanner. Assign packages to Departments utilizing customized tracking software. Assist in assigning student packages during peak season. Handle time- and information-sensitive mail, acquiring a signature from the Department liaison for all accountable mail. Sort and deliver departmental mail. Employees must use databases, links, and tools to locate faculty/staff and reroute unidentified mail or improperly addressed mail. Manage records and retention system for departmental shipping forms and documents. Generate reports from metering machines, perform daily close-out procedures, reconcile funds, and input information into databases used for benchmarking. Communicate and collaborate with colleagues to ensure work is completed in a timely manner. Serve as department liaison on shipping software, clearly advising departments on shipping options, answering questions, and addressing inquiries. Use Pitney Bowes software to meter outgoing mail and ensure postage is applied to the correct department fund number. Ensure all mail count and postage data are accurately recorded in the database. Position requires frequent rotation on carrier routes for maximum coverage during personnel shortages and authorized absences. Identify potential problems/issues and provide solutions. Utilize the tracking database and contact the United States Postal Service to investigate and resolve tracking and delivery questions/issues. To conduct daily tasks, this position must remain knowledgeable of the University and United States Postal Service shipping requirements, procedures, updates, and their application. Troubleshoot and perform preventive maintenance on all equipment and software systems. Utilize a state-owned vehicle to deliver mail to departments on campus, the foundation, and Center City.

Other Work Responsibilities

Assist in Bulk when needed. Assist in assigning student packages during peak season. Other duties as assigned.

Departmental Preferred Experience, Skills, Training/Education

• Excellent customer service experience with great communication skills; ability to work cooperatively with others; flexibility in cross-training.
• Demonstrated knowledge of Postal regulations and classes of mail; prior experience with Mail delivery preferred. With experience sorting and distributing letter mail, obtaining signatures for accountable mail, processing outgoing mail and package metering, tracking/address label creation, processing mail & packages using tracking software, including handheld mobile devices and handheld scanners preferred
• Ability to organize, implement, and evaluate programs; ability to multitask and strong attention to detail.
• Computer knowledge and experience with Microsoft and Google Suite.
• Ability to lift up to 50 lbs. with assistance.

Necessary Licenses or Certifications

• A valid driver's license is needed for the position, as the position will utilize a state-owned vehicle to deliver mail to departments on Campus, the Foundation Building, Center City, and the United States Postal Service.

Work Location Prospector Posting date 11/09/2026 Closing date 11/23/2026 Proposed Hire Date 01/04/2027 Contact Information Special Notes to Applicants

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• Do not write 'see resume' on your application when completing the job duties section.
• UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • How did you hear about this employment opportunity?

• UNC Charlotte Website

• HERC Job Board

• Inside Higher Education

• Mitratech Circa (formerly known as Local JobNetwork)

• Another Website

• Agency Referral

• Advertisement/Publication

• Personal Referral

• Other

• Where did you learn about this posting?

(Open Ended Question)

• • Do you have a high school diploma or equivalency?

• Yes

• No

• • Do you have experience processing mail & packages using tracking software including handheld or mobile devices? If so, Please explain your experience.

(Open Ended Question)

• • Please describe your experience sorting and distributing letter mail; obtaining signatures for accountable mail, processing outgoing mail and packages-metering, tracking/address label creation.

(Open Ended Question)

• • Have you used Microsoft Office and Google Suite? If yes, how?

(Open Ended Question)

• • The incumbent of this position may be asked to lift to 50lbs. Are you able to do this?
• Yes
• No

Applicant Documents

Required Documents

• Resume / Curriculum Vitae

Optional Documents

• Cover Letter / Letter of Interest