Support Engineer II

Job Summary

We are seeking a Support Engineer II to join an enterprise Production Operations team supporting mission-critical production environments. The ideal candidate will have experience with IBM mainframe operations, enterprise batch scheduling, JCL job restarts, and production support. This role involves monitoring production workflows, troubleshooting job failures, ensuring SLA compliance, and participating in a 24x7 production support environment.

Required Skills (Must Have)

• IBM Tivoli Workload Scheduler (TWS) / IBM Scheduling

• JCL (Job Control Language)

• Job Restart & Recovery

• IBM Mainframe Operations

• ROSCOE

Preferred Skills

• Production Control / Production Support

• Secure File Transfer Protocol (SFTP)

• IBM Tivoli Workload Scheduler (TWS)

• UNIX

• Windows

• TSM Backup

Key Responsibilities

• Monitor enterprise production schedules across mainframe and distributed platforms.

• Investigate and resolve production job failures.

• Perform JCL job restarts and recovery procedures.

• Support IBM mainframe production environments.

• Monitor workflow dependencies and batch processing.

• Escalate production incidents following standard procedures.

• Ensure production processing meets SLA requirements.

• Troubleshoot SFTP file transfer failures.

• Support application deployments into test and production.

• Maintain operational documentation and procedures.

• Participate in production audits and turnover activities.

• Recommend operational improvements.

• Support users and development teams with production issues.

• Participate in rotating 24x7 production support.

Technical Environment

Mainframe

• IBM z/OS

• JES2

• MVS

• JCL

• ROSCOE

Scheduling

• IBM Tivoli Workload Scheduler (TWS)

Operating Systems

• Windows

• UNIX

File Transfer

• SFTP

Backup

• TSM

Monitoring

• Enterprise Monitoring Tools

Ideal Candidate

• Experience supporting enterprise production operations.

• Strong understanding of batch scheduling and job dependencies.

• Hands-on experience with JCL job restart and recovery.

• Experience supporting IBM mainframe environments.

• Comfortable working in a fast-paced 24x7 production support environment.