Supply Center Specialist

Essential Functions: The Supply Center Specialist is responsible for ongoing inventory management, product optimization, merchandising and customer experience to ensure Supply goals are met, including: Provide exceptional customer service by building strong relationships with on-site scientists, lab managers, and procurement teams to anticipate needs and resolve product-related inquiries quickly. Serving as the primary point of contact for Client’s on-site Customer Supply Center, you will ensure customers have immediate access to critical laboratory supplies while upholding branding, safety, and service excellence.

Job Title: Supply Center Specialist
Job Location: Cincinnati, OH 45237 (Onsite)
Job Duration: 3 months W2 contract with high possibility of extension based on performance and depending on business needs
Shift: First Shift
Pay Rate: $23.00/Hour on W2
 
Position Objective:
As a Supply Center Specialist, you will deliver a best-in-class customer experience within a scientific retail environment, supporting researchers and lab personnel by maintaining optimized product availability, merchandising standards, and efficient on-site operations. Serving as the primary point of contact for Client’s on-site Customer Supply Center, you will ensure customers have immediate access to critical laboratory supplies while upholding branding, safety, and service excellence.
 
Essential Functions:

• The Supply Center Specialist is responsible for ongoing inventory management, product optimization, merchandising and customer experience to ensure Supply goals are met, including:
• Provide exceptional customer service by building strong relationships with on-site scientists, lab managers, and procurement teams to anticipate needs and resolve product-related inquiries quickly.
• Oversee daily inventory management, including receiving, unpacking, restocking, rotating, and auditing stock to maintain optimal product mix and accuracy.
• Maintain merchandising and branding standards, ensuring the Supply Center is visually organized, compliant, and reflective of Client’s brand.
• Support growth initiatives by identifying new product opportunities and implementing on-site promotions, product shows, and customer engagement events.
• Collaborate with commercial teams to communicate customer feedback, customer trends, and competitive intelligence to drive business improvement and increase market share.
• Utilize internal systems (e.g., Supply Center Management System) to manage orders, monitor usage trends, and ensure accurate and timely replenishment. This role may also play a role in analyzing purchasing trends through Supply Center reporting to identify the above market share opportunities.
• Implement and assist with product shows, seminars, and other on-site promotional events tied to Supply Center
• Complete all required training
• Will perform other related duties as the need arises and/or assigned including training and onboarding of new Supply Center Service Representatives.

Education:

• Required - High school diploma required
• Desirable - Bachelor’s degree in Science, but not required

Experience/Attributes:

• Requires a minimum of 1 year of proven experience in customer service, retail, sales, research & development or another related field.
• Organized, attention to detail and ability to work autonomously
• Is customer-centric and has ability to quickly pick up customer requirements and respond quickly
• Anticipates needs and problems at site while crafting solutions, in partnership with the Commercial Account Manager.
• Demonstrate a sense of urgency, contagious optimism and a “can do” demeanor
• Is innovative and never satisfied with the status quo
• Greet challenges and change as an opportunity
• Has courage and confidence to try new things and learn from mistakes
• Encourages, motivates and collaborates with others
• Builds effective partnerships with customers and colleagues. 

Working Conditions:

• Work hours must be performed during normal business hours to match delivery times and customer hours.
• Daily car travel to and from account locations is required. Mileage is reimbursed.
• Required to be able to lift up-to 15 lbs.
• May be required to stand for long periods of time while performing work duties.

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