Supervisory Program Specialist (Deputy Chief)

Summary

This position serves as Deputy Chief of Debt Operations for the Nationwide Central Intake Facility (NCIF) of the Debt Collection Management Staff, providing day-to day management and operational oversight of the NCIF and related debt-collection management functions. It advises the Chief of NCIF, DCM and senior leadership on policy implementation and program improvements to strengthen the Departments debt collection operations.

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Summary

This position serves as Deputy Chief of Debt Operations for the Nationwide Central Intake Facility (NCIF) of the Debt Collection Management Staff, providing day-to day management and operational oversight of the NCIF and related debt-collection management functions. It advises the Chief of NCIF, DCM and senior leadership on policy implementation and program improvements to strengthen the Departments debt collection operations.

Learn more about this agency

Overview

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Accepting applications

Location

1 vacancy in the following location:

Washington, DC

No matching locations found.

Work site options

Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed No Salary $143,913 - $187,093 per year Pay scale & grade

GS 14

Promotion potential 14 - This position is at the full performance level

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position.

Appointment type Permanent

Occupations and job series

• 0301 Miscellaneous Administration And Program

Supervisory status Yes Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Not Required Position sensitivity and risk Moderate Risk (MR)

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Credentialing
• Suitability/Fitness

Financial disclosure required Yes

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number JMD-DCM-26-13078684-IMP Control number 886945300

This job is open to

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Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Clarification from the agency

Applications will be accepted [Insert area of consideration. For example, only from current permanent Department of Justice employees with competitive status and CTAP/RPL eligible candidates].

Duties

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The duties and responsibilities for a Supervisory Program Specialist, GS-0301-14 generally include, but are not limited to, the following:

• Provide leadership and operational oversight of the NCIF and related debt-collection management functions.
• Manage staff, support workforce development, and build a high-performing, mission-focused team.
• Direct program planning, performance evaluation, and process improvement initiatives to enhance operational effectiveness and accountability.
• Serve as the primary liaison to federal agencies and stakeholders, coordinating debt collection efforts, resolving complex issues, and promoting collaboration.

Requirements

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Conditions of employment

• You must be a United States Citizen or National.
• You must successfully pass a security/background investigation and a drug screening.
• You must be a current permanent Department of Justice employee with competitive status or a CTAP/RPL eligible candidate.
• You must meet all applicable time-in-grade requirements by the closing of this announcement.
• You may be required to complete a one-year supervisory probationary period.
• A USA Hire assessment is required. An email will be sent with additional information after you submit your application. You will have 48 hours from the closing date of this announcement to complete the assessment.
• Financial Disclosure: If selected, you may be required to disclose financial information in accordance with DOJ and Federal ethics guidelines.

Qualifications

To qualify for the position of Supervisory Program Specialist (Deputy Chief), at GS-0301-14, you must meet the qualification requirements listed below.

There may also be a positive education requirement for some occupations, please see the Education section for details. If there are licensing or certification requirements, please see the Required Documents section for details on how to verify you license or certificate.

Specialized Experience: For the GS-14, you must have one year of specialized experience at the GS-13 grade level or equivalent pay band in the Federal Service, which includes: Must meet five out of six specialized experience, 1) Planning, organizing, and directing debt operations work; to include developing and/or implementing recommendations and guidance to resolve data integrity issues; 2) Directing successful implementation of programs and/or projects and coordinating with staff to ensure that the goals and directives of Debt Collection Management are met; 3) Performing administrative and human resource management functions for the staff supervised; 4) Planning and/or conducting meetings, briefings and other activities in support of particular programs; 5) Performing and/or conducting legal research of federal laws and regulations as it relates to debt collection; 6) Conducting detailed analyses of complex functions and /or work processes.

You MUST meet all qualification requirements, including time-in-grade, by 10/06/2026 of this announcement.

Your resume must support your responses to the application questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating.See the Required Documents section for important notes about what must be included in your resume.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone. No substitution of education for experience is permitted.

Additional information

Additional selections may be made from this announcement.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Candidates will not be hired based on their race, sex, color, religion, or national origin.

EEO Statement/Policy: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. More information can be found here: https://www.justice.gov/jmd/media/1425556/dl?inline.

DOJ Reasonable Accommodation Policy: Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. The DOJ Reasonable Accommodation policy can be found here: https://www.justice.gov/jmd/reasonable-accommodation#policy

Selective Service: If you were born male, on or after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. Additional information is found at: www.sss.gov.

Fair Chance to Compete for Jobs: The Fair Chance Act prohibits Federal agencies from requesting an applicants criminal history information before the agency makes a conditional offer of employment. If you believe a DOJ employee or Federal contractor acting on its behalf has violated your rights under this Act, you may submit a written complaint within 30 days of the date of the alleged non-compliance directly to the hiring office using the contact information listed in the announcement. Note: In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201(b) certain positions are exempt from the provisions of the Fair Chance Act.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement closes, a review of your resume and supporting documentation will be conducted by the HR Specialist. This information will be compared against your responses to the application questionnaire to determine your eligibility for Federal employment, and then whether you are qualified for this particular position. If a determination is made that you have inflated your responses when compared to your background information, you may be deemed ineligible.

Your USAHIRE assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.

Additionally, we will review your supporting documents and resume to determine if you are in the "Area of Consideration" for this vacancy. Government-Wide Merit Promotion vacancies may only accept applications from a limited audience, pay careful attention to the "Who May Apply" and the "Hiring Paths" information. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics).

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Basis of Rating: DOJs Merit Promotion Procedures will be used to evaluate candidates.

Your qualifications will be evaluated on the following competencies (knowledge, skills, and other characteristics):

• Accountability
• Advisor and Agency Liaison Activities
• Customer Service
• Debt Operations and Administration Management
• Decisiveness
• Flexibility
• Interpersonal Skills
• Problem Solving
• Program Planning and Management
• Resilience
• Supervisory and/or Managerial Responsibilities

Due Weight for Performance: Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. Due weight for performance applies to federal and non-federal work.

If you would like to preview the application questionnaire, please see: https://apply.usastaffing.gov/ViewQuestionnaire/13078684

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents

Required Documents

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It is your responsibility to carefully review the list of required documents below and submit the necessary documentation based on your eligibility.

• Resume
• SF-50/ Notification of Personnel Action

Resume - All Applicants: You must submit a resume (a two page or less resume is required) containing the following pieces of information for each job entry listed in your employment history:

• Official position title,
• Employer name and contact information,
• Start and end dates (including month and year),
• Indicate full-time or number of hours worked per week if part-time, and
• A list of duties performed and accomplishments.

SF-50: You must submit your most recent SF-50 (Notification of Personnel Action). Do not submit an award SF-50, these do not contain sufficient information about your appointment. Your SF-50 should list the full position title, series, grade and step, organization, duty location, service computation date, effective date, and your service type and tenure status.

• Most recent performance appraisal: Must submit a signed copy of your most recent performance evaluation or appraisal showing your final rating. If a performance appraisal is not available submit a statement explaining why one is not available.
• Awards: Submit a list of any awards (e.g. superior performance awards, special act or achievement awards, quality step increase, etc.) you received in the last 5 years. If you do not have your most recent performance appraisal/evaluation, please submit a statement as to why it is not available.

CTAP eligibility documentation:

• A copy of your RIF separation notice; notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; a Certificate of Expected Separation ; or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, or a notice of eligibility for discontinued service retirement).
• A copy of your most recent performance appraisal and SF-50 "Notification of Personnel Action" noting current position, grade/band level, promotion potential, and duty location.

How to Apply

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To apply for this position, you must complete the online questionnaire and submit your supporting documentation. Your complete application package must be submitted by 11:59 PM (EST) on 10/06/2026 to receive consideration.

• Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
• Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
• After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
• You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
• After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder.
• If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements (https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_System_Requirements)
• Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account.

NEED HELP?

If you need help with USAJOBs or the application process, please see the USAJOBS Help or Application Manager Online Help websites which includes information on managing your account, creating an application, uploading documents, etc.

Reasonable Accommodation: To request reasonable accommodation for any part of the application and hiring process, please contact the hiring office using the contact information listed in the announcement for assistance.

Agency contact information

Tamara Shelton

Phone 202-286-6440 Email tamara.d.shelton@usdoj.gov Address Justice Management Division, Debt Collection Management Staff

2 Constitution Square

145 N Street NE

Room 9W.300

Washington, DC 20530

US

Next steps

You will receive e-mail notifications as your application status is updated by DOJ. However, you can also see your application status any time by logging in to your USAJOBS account and looking on the "Applications" page. Click the position title to expand the display for each application in the list.

We strive to extend a final offer of employment within 90 days from the close of this announcement. Additional selections may be made from this announcement within 90 days.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

It is your responsibility to carefully review the list of required documents below and submit the necessary documentation based on your eligibility.

• Resume
• SF-50/ Notification of Personnel Action

Resume - All Applicants: You must submit a resume (a two page or less resume is required) containing the following pieces of information for each job entry listed in your employment history:

• Official position title,
• Employer name and contact information,
• Start and end dates (including month and year),
• Indicate full-time or number of hours worked per week if part-time, and
• A list of duties performed and accomplishments.

SF-50: You must submit your most recent SF-50 (Notification of Personnel Action). Do not submit an award SF-50, these do not contain sufficient information about your appointment. Your SF-50 should list the full position title, series, grade and step, organization, duty location, service computation date, effective date, and your service type and tenure status.

• Most recent performance appraisal: Must submit a signed copy of your most recent performance evaluation or appraisal showing your final rating. If a performance appraisal is not available submit a statement explaining why one is not available.
• Awards: Submit a list of any awards (e.g. superior performance awards, special act or achievement awards, quality step increase, etc.) you received in the last 5 years. If you do not have your most recent performance appraisal/evaluation, please submit a statement as to why it is not available.

CTAP eligibility documentation:

• A copy of your RIF separation notice; notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; a Certificate of Expected Separation ; or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, or a notice of eligibility for discontinued service retirement).
• A copy of your most recent performance appraisal and SF-50 "Notification of Personnel Action" noting current position, grade/band level, promotion potential, and duty location.

How to Apply

Help

To apply for this position, you must complete the online questionnaire and submit your supporting documentation. Your complete application package must be submitted by 11:59 PM (EST) on 10/06/2026 to receive consideration.

• Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
• Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
• After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
• You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
• After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder.
• If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements (https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_System_Requirements)
• Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account.

NEED HELP?

If you need help with USAJOBs or the application process, please see the USAJOBS Help or Application Manager Online Help websites which includes information on managing your account, creating an application, uploading documents, etc.

Reasonable Accommodation: To request reasonable accommodation for any part of the application and hiring process, please contact the hiring office using the contact information listed in the announcement for assistance.

Expand Hide how to apply

Agency contact information

Tamara Shelton

Phone 202-286-6440 Email tamara.d.shelton@usdoj.gov Address Justice Management Division, Debt Collection Management Staff

2 Constitution Square

145 N Street NE

Room 9W.300

Washington, DC 20530

US

Next steps

You will receive e-mail notifications as your application status is updated by DOJ. However, you can also see your application status any time by logging in to your USAJOBS account and looking on the "Applications" page. Click the position title to expand the display for each application in the list.

We strive to extend a final offer of employment within 90 days from the close of this announcement. Additional selections may be made from this announcement within 90 days.

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request