| Location | Tuscaloosa, AL |
| Salary | $56,445–$73,376 Per Year |
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Supervisory Medical Support Assistant
Department of Veterans Affairs Veterans Health Administration Tuscaloosa Department of Veterans Affairs Medical Center
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Summary
This job is open to
Duties
Requirements
How you will be evaluated
Required documents
How to apply
Summary The Supervisory Medical Support Assistant functions as an administrative expert and is responsible and accountable for all elements of the Community Care process when providing or supervising administrative staff. The primary purpose of this position is to provide overall operational and administrative support to the Chief and or Assistant Chief of Community Care.
Learn more about this agency
Summary The Supervisory Medical Support Assistant functions as an administrative expert and is responsible and accountable for all elements of the Community Care process when providing or supervising administrative staff. The primary purpose of this position is to provide overall operational and administrative support to the Chief and or Assistant Chief of Community Care.
Learn more about this agency
Overview Help Accepting applications
Location 1 vacancy in the following location
Tuscaloosa AL 1 vacancy
No matching locations found.
Work site options Telework eligible No
Remote job No
Relocation expenses reimbursed No
Salary 56445 - 73376 per year
Pay scale & grade GS 8 Promotion potential None
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time
Travel Required 25 or less - You may be expected to travel for this position.
Appointment type Permanent
Occupations and job series 0679 Medical Support Assistance
Supervisory status Yes
Federal service type This job is in the Excepted Service
Represented by a union No
Drug test No
Security clearance Not Required
Position sensitivity and risk Non-sensitive NS Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type Credentialing Suitability Fitness
Financial disclosure required No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number CBTB-13099776-27-MH
Control number 890050900
This job is open to Help Internal to an agency Current federal employees of the hiring agency that posted the job announcement.
Clarification from the agency Open to current permanent Department of Veterans Affairs employees. NOTE The 2-page Resume requirement does not apply to this position.
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Duties Help Major duties include but are not limited to
Demonstrate leadership skills and understand processes and procedures related to assignment collaborates and works well with others.
Demonstrates knowledge and supports compliance with regulatory and accreditation standards Directive policies and standard operating procedures SOP.
Leads professional development and motivation for employees to work at optimal efficiency.
Provide management of the department daily. Collaborates with other healthcare professionals in coordinating care and seeks assistance when needed.
Ensure department is staffed appropriately based on staffing guidelines.
Promote performance-based improvement activities and sharing information with staff to enhance the quality of patient care provided and consult management.
Collecting and preparing information for required reports in a timely manner including performance improvement reports certified time Issue Briefs Heads Up Messages Action Items and other workload and consult management data requested.
Plan and coordinate the orientation and training of all new employees as required by hospital and departmental policy. Provide continuous on the job training cross training and required annual training of all employees under hisher supervision. Facilitates staff education and development.
Actively participate in interdisciplinary team huddles workgroups and performance improvement meetings.
Conducting regularly scheduled unit staff meetings encourages open communication and verbalization of options when identifying problems on the Unit.
Collaborate with Employee Relations/Labor Relations for seamless communication between management and employees and work to effectively resolve conflicts that arise in the workplace. Consistently counseling and/or providing constructive feedback to staff members as indicated by performance or conduct documents according to prescribed procedures and maintains an objective relationship with the staff.
Works in partnership with the union and adheres to EEO principles.
Create daily assignments according to departmental metrics and departmental workflow.
Monitor workflow activities to ensure performance standards are achieved i.e. weekly biweekly productivity reviews.
Quality Performance completing quality assurance audits on consults and any assigned tasks.
Complete Performance Standards within facility assigned deadlines.
Consult Management to include processing consults appropriately.
Complete and discuss quarterly time and attendance reviews.
Complete and adhere to necessary annual VHA training requirements i.e. TMS etc..
Work Schedule Monday - Friday 800AM-430PM Compressed/Flexible Telework Ad-hoc/Virtual This is not a virtual position.
Functional Statement 59998F
Relocation/Recruitment Incentives Not authorized. Permanent Change of Station (PCS) Not authorized.
Requirements Help Conditions of employment You must be a U.S. Citizen to apply for this job.
Selective Service Registration is required for males born after 12311959.
Must be proficient in written and spoken English.
Subject to background/security investigation.
Selected applicants will be required to complete an online onboarding process. Acceptable forms of identification will be required to complete pre-employment requirements httpswww.uscis.govi-9-centralform-i-9-acceptable-documents. Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel HCP.
Complete all application requirements detailed in the Required Documents section of this announcement.
As a condition of employment for accepting this position you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest we may consider your performance and conduct the needs and interests of the agency whether your continued employment would advance organizational goals of the agency or the Government and whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.
Qualifications
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements United States Citizenship Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
English Language Proficiency Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403f.
Education High school diploma, General Education Development equivalency certificate or proficiency certificate from a State or territorial-level Board or Department of Education.
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation only applicable to current VHA employees who are in this occupation and meet the criteria. Grandfathering Provision. Employees in VHA in this occupation under a permanent appropriate and legal placement on the effective date of the qualification standard are considered to have met all qualification requirements for the grade and/or assignment held including positive education and registration/certification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed the following provisions apply:
NOTE This provision is not intended to regularize appointments/placements.
Grade Determinations Supervisory Medical Support Assistant GS-08.
Experience. One year of creditable experience equivalent to the next lower grade (GS-07) leading or supervising MSAs or equivalent administrative/patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Examples of creditable experience include but are not limited to responsible for daily workload assessments; assigning work and assuring proper staffing coverage; evaluating training records and determining training needs of MSAs to provide support across interdisciplinary settings; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.
Knowledge, Skills and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs: a. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources decision making and empowering the team to collaborate and resolve problems within a complex systems environment. b. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work performance evaluations selection of staff and recommendation of awards and/or advancements c. Ability to collaborate communicate and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. d. Ability to provide briefings orientations staff development and training in a patient support setting. e. Ability to manage fiscal matters forecast resource and equipment needs and identify budget needs.
Preferred Experience Experience in Community Care scheduling referral and authorization workflows. Prior experience supervising staff to include experience in workload management performance monitoring performance appraisals. Demonstrated capability to compile analyze reports that evaluate workflow barriers performance data and implement effective process improvement strategies. Demonstrated skills in training and orienting staff in scheduling accuracy timeliness standards and compliance requirements. Excellent communication and customer service skills in a healthcare or administrative environment. Strong knowledge of VHA Scheduling Directive and Veteran Community Care consult management procedures. Proficient with VA systems such as VistA CPRS Healthshare Referral Management HSRM VEText Automatic Call Distribution Line (ACD).
Reference For more information on this qualification standard please visit httpswww.va.govohrmQualificationStandards.
The full performance level of this vacancy is GS-05. The actual grade at which an applicant may be selected for this vacancy is the GS-8.
Physical Requirements See VA Directive and Handbook 5019.
Education Foreign Education. To be creditable education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.
Note Only education or degrees recognized by the U.S. Department of Education from accredited colleges universities schools or institutions may be used to qualify for Federal employment. You can verify your education here httpope.ed.govaccreditation. If you are using foreign education to meet qualification requirements you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information visit httpssites.ed.govinternationalrecognition-of-foreign-qualifications.
Additional information Receiving Service Credit for Earning Annual Vacation Leave Federal Employees earn annual leave at a rate 4 6 or 8 hours per pay period which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38 and are not covered by the Schedule A excepted appointment authority.
If you are unable to apply online or need an alternate method to submit documents please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and Administration/Operations Security and Preparedness (HRA/OSP) at The Fair Chance Act.
Expand/Hide additional information Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
Benefits Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above.
Area of Consideration-Eligible applications will be reviewed and referred in the following order
IN DESCRIBING YOUR EXPERIENCE PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Your application (resume, C.V., and/or supporting documentation) will be verified. Please follow