Supervisor Practice I | Medicine Centralized Financial Screening | Gainesville

Overview

Supervises the daily operations of a centralized New Patient Scheduling team in a remote work environment. Provides day-to-day operational oversight, staff support, coaching, and accountability to ensure timely and accurate referral processing, patient outreach, and scheduling. Monitors productivity, quality, work queue volumes, workflow timeliness, and established performance expectations, proactively addressing workflow concerns and staffing or coverage needs.

Serves as an operational resource for staff in resolving complex scheduling, referral, and patient access issues and escalates concerns to management as appropriate. Collaborates with leadership, clinical departments, physicians, and other operational partners to address barriers impacting patient access. Supports training, workflow improvements, and implementation of departmental changes while promoting consistent processes, effective communication, teamwork, and accountability across the remote team.

Qualifications

Minimum Education Requirements:

• High school graduate and four years financial/medical practice experience required.
• Four-year degree may substitute for two years financial/medical experience.
• Two-year degree may substitute for one year of financial/medical experience.
• One year of supervisory experience preferred.

Minimum Experience Requirements:

• Experience with staff recruitment and hiring, staff evaluations, and disciplinary action.
• Excellent communication skills required, including patient relations, conflict resolution, and dissemination of information, physician interaction, and management forums.
• A demonstrated knowledge of medical reimbursement guidelines, continuous quality improvement guidelines, and quality customer service methodologies is required.
• Excellent organizational and problem solving skills required.
• Knowledge of managed care and payor reimbursement practices is required.
• The ability to multitask, prioritize responsibilities, problem solve, and function in a team environment are necessary attributes of the successful incumbent.
• Knowledge of EPIC EHR and of CPT and ICD10 coding highly preferred.

Licensure/Certification/Registration:

• National certification as a Procedural Coder preferred.