Administrative Skills, Calendar Management, Corporate Policies, Customer Support/Service, Inventory Levels, Lift/Move 20 Pounds, Maintain Compliance, Manual Dexterity, Microsoft Office, Negotiation Skills, Office Management, Order Processing, People Management, Performance Reviews, Project Tracking, Purchase Orders, Purchasing/Procurement, Quality Metrics, Record Keeping, Resolve Customer Issues, Staff Requirements, Staff Training, Time Management, Training/Teaching, Willing to Travel
Primary Responsibility :
Supervise employees and coordinate the day to day activities of a department or small facility. In addition, the Office Supervisor will respond to escalated inquiries, processing orders and complaints.
What You'll Do :
- Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
- Monitor inventory levels and requisition or purchase supplies as needed.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Resolve customer complaints and answer customers'' questions regarding policies and procedures.
- Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
- Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results.
- Evaluate employee performance and prepare performance appraisals.
- Recommend or initiate personnel actions, such as promotions, transfers, or disciplinary measures.
- Assess training needs of staff and arrange for or provide appropriate instruction.
What Experience and Education You Need :
- HS diploma or GED
- 3+ years of related experience
- Strong customer service orientation with high sense of urgency in meeting objectives and deadlines.
- Ability to use Company Software, Microsoft Office
Physical Requirements :
- Requires the ability to sit for long periods of time, with frequent interruptions
- Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
- Requires manual dexterity with normal hand and finger movements for typical office work
- Talking, hearing, and seeing are important elements of completing assigned tasks
- May require travel by automobile and airplane up for business
- May require a visit facility operations in temperatures at or below freezing
- May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
- Requires the use of various electronic tools
- Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
- Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management
The Company's good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $58,500 - $73,000 annually. Rate may vary based on work location."
Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.