Supervisor, II Account

What You'll Do:

Responsible for supervising and developing all drivers for assigned accounts; addressing customer service issues or complaints; and all shipments to meet the customer's needs and demands.

• Manages all aspects related to drivers.
• Supervises driver performance to ensure proper balance is achieved with business needs and driver needs; discipline and/or write up drivers when warranted; makes recommendations for terminations.
• May assist with the set up and management of new accounts.
• Responsible for addressing issues and disputes for drivers.
• Track and work with the customer(s) to receive assigned lanes and commitment levels from shipping locations. Includes responsibility for the ETA of the trucks at each stop.
• Ensures drivers and equipment are performing as necessary to provide on-time service.
• Ensures all fleet maintenance programs are current on tractors and trailers.
• Maximizes revenue per tractor through appropriate equipment utilization.
• Documents and communicates all service related issues.
• Develops a sense of trust and integrity with the customer.
• Seeks appropriate guidance from leadership on matters that could negatively impact USX financially.
• Plans loads for driver pick up and drop offs based on availability, preferences keeping in mind driver hour requirements; contacts drivers with schedules
• Coordinates with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence.
• Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost-effective manner.
• Other duties as assigned by management.