Supervisor- Health Information Management

Job Overview

Fairview is looking to hire a Supervisor of Health Information Management - Release of Information (ROI) to join our team. This is a full-time, benefit-eligible position working Monday through Friday, 8:00 a.m. to 5:00 p.m. This position is considered mobile, offering a combination of work-from-home flexibility and onsite responsibilities. The Supervisor must be available to work onsite as needed at the Midway Corporate Campus and Fairview Riverside University Hospital.

The Release of Information department operates in a high-volume, fast-paced environment with many moving parts and also supports a 24/7 call center. After-hours phone messages direct urgent medical record requests to the on-call staff member, and the ROI Supervisor participates in the department's on-call rotation to assist with urgent needs outside of regular business hours.

The ideal candidate will bring a strong combination of HIM/ROI technical expertise, people leadership, regulatory and compliance knowledge, and customer service skills. We are looking for someone who demonstrates strong communication, accountability, integrity, critical thinking, adaptability, attention to detail, and a customer-focused approach. The successful candidate will have a proven ability to lead teams, build collaborative relationships, manage competing priorities, and drive operational excellence in a complex environment.

As Health Information Management continues to evolve, particularly with the rapid advancement of technology and artificial intelligence, the ideal candidate will also be comfortable embracing new technologies and understanding how AI and emerging tools can support and improve HIM and ROI operations. Flexibility and the ability to quickly adjust to changing priorities, workflows, and industry requirements are essential for success in this role.

The Health Information Management (HIM) Supervisor is responsible for one or more Health Information Management business units with responsibility for staff, daily operations, and performance outcomes. Provides daily leadership, oversight, guidance, and support to ensure the team meets daily work to achieve target objective. The role ensures the department's workflows, quality and performance meet the organization and Health Information Management department goals. The Supervisor of Health Information Management collaborates with the HIM Manager/Director to develop strategic plans, staff assignments, and goals to ensure operational efficiency. Acts as a subject matter expert, maintains system proficiency, and works with cross-functional Revenue Cycle departments, customers, and support departments to maximize efficiency and holistic experience and revenue potential. Strong, effective, and consistent oral and written communication is a vital requirement of the supervisor role. The Supervisor of Health Information Management may assist with daily work as needed, lead initiatives, oversee vendor performance and support with other business functions, as necessary

Responsibilities

• Sets, oversees, adjusts, and ensures daily production of work is completed in a timely and accurate manner.
• Monitor and drive adherence to meet performance of department metrics while managing staff to performance expectations this includes ongoing feedback, as well as coaching and counseling.
• Demonstrates financial acumen regarding metrics and sets specific goals, standards, and objectives for intra departmental processes collaboratively with leadership and other areas.
• Manages staff performance to include but not limited to hiring, training, assigning work, evaluating performance, conducting professional development plans.
• Identify improvement opportunities and partner with operations leadership to implement. Improvement opportunities include but are not limited to system automation, workflow efficiency, metric performance, and people management.
• Partners with leadership to share assessed operational needs, establish decision making criteria, recommend changes, and implement modifications.
• Ensures that the actions of the team meet/support the overall operational goals of the department as established by department leadership.
• Continuously optimizes workflow and proactively identifies, communicates, and prioritizes opportunities for process improvement.
• Maintains and enhances team proficiency with system navigation and changes to ensure maximum efficiency.
• Provides oversight to ensure compliance with established laws, regulations, practices, and procedures.
• Ensures that both the team and oneself remain knowledgeable about and compliant with all relevant laws, regulations, policies, procedures, and standards.
• Champions employee engagement, collaboration, and investment, fostering a positive culture of diversity, equity, and inclusion.
• Promotes a pathway for innovation to achieve top-tier performance within the Health Information Management Department.
• Demonstrates ability to show and provide excellent customer service to both internal and external customers.
• Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures, and standards.
• Consistent demonstration of excellent written and verbal communication skills
• Proficiency in Microsoft Office: Word, Excel, Power-Point, Visio, Teams, SharePoint, and Outlook.
• Performance improvement, project management, and innovative thinking.
• Knowledge of health information regulations, laws, and accreditation standards, and how to apply them for effective leadership oversight of health information.
• Knowledge of medical terminology, medical record documentation requirements, and managing health data.
• Knowledge of documentation practices and document usage and workflow on clinical units.
• Excellent interpersonal, critical thinking and conflict management skills.
• Computer and data analysis skills.
• Excellent verbal and written communication and presentation skills.
• Ability to identify issues, obtain relevant information, relate, and compare data from different sources and identify alternative solutions.
• Attention to detail: Achieve thoroughness and accuracy when accomplishing a task.
• Gathers and integrates critical information, recognizing and addressing underlying assumptions of others to arrive at effective solutions.
• Builds effective partnerships with medical staff and physicians, fostering open lines of communication and establishing trust.
• Identifies problems, determines accuracy and relevance of information, utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives and to make recommendations.
• Ability to organize and express information and ideas in written form to individuals as well as groups. Constructs messages that are clear and actionable.
• Performs other duties as assigned.
• After hours on call ROI call center.

Required Qualifications

• A.A./A.S. in Business, Health Information Management, or related area or 3 years of experience within an applicable Revenue Cycle Department may substitute for associate degree.

• 2 years of experience in a Health Information Management, Hospital/Clinic with similar duties and responsibilities.

• This experience must be in addition to three years of experience in lieu of associate degree requirement above.

• One or more of the following: RHIA, RHIT, or Microcredential appropriate for applied role (Release of Information, Health Data Literacy, or Patient Identification and Matching)

Preferred Qualifications

• B.S./B.A. Health Information Management, Business Administration, or related area
• 5 years in health information management with similar duties and progressive responsibilities.
• Registered Health Information Administrator (RHIA)
• Registered Health Information Administrator (RHIT)

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within thisrange may depend on several factors, such as FTE, skills, knowledge, relevant education, experience,and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If yourrole is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status