Job Title:
Studio Manager
Job Summary:
The Studio Manager plays a pivotal role in ensuring the smooth operation and performance of the studio. This position requires strong leadership, organizational skills, and a proactive approach to managing both staff and studio operations. The Studio Manager reports directly to the Regional Manager and collaborates closely with the Head Coach and ASM to achieve studio goals and uphold brand standards.
The Studio Manager role is essential for ensuring operational excellence, staff development, and member satisfaction within the studio. The ideal candidate will bring leadership, communication, and organizational skills to drive the team towards achieving studio KPIs and delivering exceptional member experiences.
Supervisory Responsibilities:
- Conduct weekly 1:1 meetings with the Head Coach and ASM and monthly 1:1 meetings with SAs
- Optimize SA schedules to ensure adequate coverage during class times
- Responsible for publishing SA schedules by the 15th of every month for the following month
- Ensure proper training and development of staff to handle daily studio operations
- Communicate staffing needs to HR and Regional Manager and manage recruiting for the studio
- Daily oversight of ASM, SA and Coach clock ins to match scheduled shifts (Saturday-Friday)
- Manage PTO requests for ASM, SAs, and Coaches
Duties & Responsibilities:
- Facilitate effective communication channels between staff members, including overseeing Studio Daily Shift Recaps, Sales Team Recap Emails, and WhatsApp Messages
- Participate in all required webinars and meetings and disseminate information to the entire team
- Facilitate and participate in Manager, Leadership, All Staff, and SA Meetings
- Conduct daily audits of the Studio Daily Beat Report and Listen360 feedback
- Implement studio performance improvement plans, if studio is under performing
- Collaborate with the Regional team to set monthly, quarterly, and annual KPI goals for the studio team
- Responsible for meeting the goals set in studio meetings
- Ensure accurate DSR reporting
- Respond to all member inquiries within 48 hours and escalated concerns within 24 hours
- Be present during peak class check-ins to engage with staff and members
- Manage Ecotrack tickets, maintenance requests, and communication with the facilities department
- Set clear SA expectations (SA Huddle) regarding Orangebook follow ups, the intro process and general daily operations
- Execute and update studio Marketing Plans to drive member engagement and retention
- Ensure compliance with local marketing budgets to plan and oversee studio events
- Responsible for coordinating the monthly studio newsletter and calendar updates
- Foster a collaborative relationship with the Head Coach to ensure front-of-house (FOH) and back-of-house (BOH) alignment
- Attend at least one class per week to maintain a comprehensive understanding of all aspects of studio operations
- Performs other assignments as requested.
Required Skills & Abilities:
- Strong leadership and team management skills with the ability to motivate, coach, and develop employees.
- Excellent customer service and relationship-building abilities.
- Proven sales and business development skills, including membership sales and retention.
- Strong verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent organizational and time-management skills.
- Strong problem-solving and decision-making abilities.
- Ability to analyze performance metrics and use data to drive business results.
- Financial management skills, including budgeting, forecasting, and expense control.
- Ability to recruit, train, and retain high-performing staff.
- Strong conflict resolution and interpersonal skills.
- Ability to maintain professionalism and confidentiality.
- Knowledge of fitness industry trends, wellness programs, and member engagement strategies.
- Ability to plan and execute marketing, promotional, and community outreach initiatives.
Education & Experience:
- Bachelor's degree in Business Administration, Sports Management, Marketing, or a related field preferred.
- 2–5+ years of management experience, preferably in fitness, wellness, hospitality, retail, or service industries.
- Proven experience in sales, customer service, and team leadership.
- Experience managing a fitness studio, gym, boutique fitness concept, or wellness center preferred.
- Current CPR/AED certification required.
- Experience with fitness studio software platforms.
Physical Requirements:
- Ability to stand and move around the studio for extended periods (typically 6–10 hours per shift).
- Ability to walk, bend, reach, squat, and lift as needed to support daily studio operations.
- Ability to lift, carry, push, or pull up to 50 pounds occasionally (e.g., equipment, supplies, or merchandise).
- Ability to assist with equipment setup when necessary.
- Manual dexterity to operate computers, tablets, phones, and point-of-sale systems.
- Visual and auditory ability to monitor studio activity, communicate with staff and members, and ensure safety.
- Ability to respond quickly to urgent situations or emergencies within the studio environment.
- Ability to work in an active, high-energy environment with background music and group fitness classes.
- Ability to maintain focus and performance while multitasking in a fast-paced setting.
- Ability to work flexible hours, including early mornings, evenings, weekends, and holidays as required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.