Student Employee- University Hotel- Administrative Staff Lead (1 or 2 Positions to be filled)

Posting Details

Posting Information

Requisition 202600231ST Title Student Employee- University Hotel- Administrative Staff Lead (1 or 2 Positions to be filled) Employee Class Student Employee College Work Study Position No Department University Hotel Division Division of Finance and Operations Hours per week Varies Hiring Rate

9.25

Preferred Student Classification Nature & Purpose of Position

The Administrative Lead Assistant supports the Administrative Supervisor in the daily operation of the hotel Front Desk by providing leadership, training, and guidance to student employees while promoting exceptional guest service and operational efficiency. This position requires regular communication with staff, supervisors and management, proficiency in all Front Desk functions, and a flexible schedule that accommodates departmental needs.

Primary Responsibilities

• Student Employee Leadership: Lead, train, mentor, and evaluate Front Desk student employees while fostering professional development and accountability.
• Front Desk Operations: Support efficient Front Desk operations by assisting with reservations, maintaining operational readiness, and delivering exceptional guest service across all shifts.
• Administrative Operations: Assist with reports, administrative communications, email correspondence, operational planning, departmental improvements, and other functions in collaboration with the Administrative Supervisor and hotel management.
• Staffing & Operational Support: Assist with shift coverage, call-ins, and after-hours support as needed
• Events & Programming: Lead and support hotel participation in SHSU, hotel and departmental events.
• Additional Responsibilities: Perform other duties as assigned to support departmental operations and organizational success.

Other Requirements for the Position

Training, knowledge and availability of shifts and departments required for this position include all 3 Front Desk shifts. (7am-3pm, 3pm-11pm, 11pm-7am)

Must be available for weekends, holidays, summer, winter break.

Open Date 07/01/2026 Position Number 9N9126-00

Contact Information

Contact Name & Title Brianna Price Contact Phone 936.294.1703 Contact Email bap028@shsu.edu Contact Building & Room # University Hotel Contact Fax Contact Instructions Summary

EEO Statement

EEO Statement

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.

Annual Security and Fire Safety Report

Applicant Documents

Required Documents

• Resume
• Student Class Schedule

Optional Documents

• Cover Letter
• Letter of Recommendation 1

Supplemental Questions

Required fields are indicated with an asterisk (*).

• How many years of clerical experience do you have?

• None

• Less than 1 year

• More than 1 year but less than 3 years

• More than 3 years but less than 5 years

• More than 5 years but less than 8 years

• More than 8 years

• How many years of customer service experience do you have?

• None

• Less than 1 year

• More than 1 year but less than 3 years

• More than 3 years but less than 5 years

• More than 5 years but less than 8 years

• More than 8 years

• How many years of supervisory experience do you have?

• None

• Less than 1 year

• More than 1 year but less than 3 years

• More than 3 years but less than 5 years

• More than 5 years but less than 8 years

• More than 8 years

• Are you willing to work a flexible schedule, which may include evenings and weekends?

• Yes

• No

• Please list the types of standard office equipment you are familiar with (Example: computers, fax machines, calculators, cash registers (POS), credit card machines, etc).

(Open Ended Question)

• Please describe your responsibilities as a supervisor.

(Open Ended Question)

• Please list all student services related professional organizations that you are or have been a member of in the last 2 years and the last involvement you had with that organization.

(Open Ended Question)

• Please give an example of a position you have held where you were required to train subordinates and how you went about that training.

(Open Ended Question)

• • Are you currently enrolled as a student at Sam Houston State University?
• Yes
• No