Strategic Account Manager

Car Keys Express

Louisville, Kentucky

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JOB DETAILS

SKILLS

Automotive Industry, Business-to-Business (B2B), Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Employee Relations, Interpersonal Skills, Leadership, Meet Sales Quota, Performance Metrics, Problem Solving Skills, Profit & Loss, Resolve Customer Issues, Revenue Growth, Safety Codes, Sales, Sales Management, Sales Strategy, Strategic Accounts, Strategic Planning, Time Management, Training/Teaching, Willing to Travel, Work From Home

LOCATION

Louisville, Kentucky

POSTED

5 days ago

RISING GIANT IN AUTOMOTIVE INDUSTRY SEEKS STRATEGIC ACCOUNT MANAGER

We’re a successful fast-growing company based in Louisville, Kentucky. We’re growing rapidly, undergoing a national expansion. In the past five years, we’ve grown from 60 employees to over 400. We’ve averaged 50% revenue growth each year over the past 8 years. We’re looking for an experienced Strategic Account Manager to help play an important part in our growth.

*This is a work from home position*

Purpose
This role will be mostly around NEW business development. The new hire will focus the majority of their time on seeking and developing new accounts.

Summary
The Strategic Account Manager will seek and develop key relationships with strategically important large customers. The Strategic Account Manager is responsible for achieving sales quota and assigned strategic account objectives. The Strategic Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company. The goal of any company is to satisfy the expectations of strategically important customers, and the strategic account manager serves as the link between the firm and the customers towards achieving that goal.

Duties Critical to Success

Establishes productive, professional relationships with key personnel in assigned customer accounts.
Develop and build a new account portfolio
Achieve assigned strategic account objectives
Establish strong, long-term client relationships
Communicate with clients on a regular basis and respond to specific inquiries.
Suggest solutions and innovative ideas to meet client needs
Handle complaints and issues in a timely and effective manner
Act as the liaison between key customers and internal teams
Identify and approach new potential strategic customers.
Align with Senior Leadership internally to determine an effective strategy on how the company wants to increase growth, customers, and revenue.

Knowledge, Skills and Abilities Critical to Success

Along with the duties critical to success, the ideal SAM should have a high level of interpersonal relationship and good communication skills, both in written and verbal.
Ability to meet assigned targets within a stipulated time period.

Deliverables

Achieves assigned sales quota
Meets assigned expectations for profitability
Achieves strategic customer objectives as outlined in their quarterly goals
Completes strategic customer account plans as outlined in their quarterly goals
Maintains high customer satisfaction ratings as outlined in their quarterly goals
Completes required training and development objectives within the assigned time frame

Relations to supervisory and subordinating roles within the company

Immediate Supervisor: Mitch DeBonville - Sr. National Account Manager
Direct Reports: None

Job specifications, standards, and requirements

Minimum of 2-3 years of strategic sales experience
Solid sales experience in business to business environment
Hands on experience with CRM software and Account management systems
Understanding of sales performance metrics
An ability to address customer requests in a timely manner
Excellent communication and interpersonal skills with an aptitude for building strong client relationships
Strong problem-solving skills
Desire to perform in flexible working environment
Availability to travel as needed

Compensation: The base salary range is between $60,000-$70,000.

As an organization we strive for a true partnership with our vendors. This partnership includes aligning with their policies and preferences whenever possible. This includes but is not limited to; safety, dress code, behavior, and travel. This role may require adhering to the above-mentioned policies of the vendor partners in which it supports.

Strategic Account Manager

Car Keys Express

Louisville, Kentucky

About the Company

Car Keys Express

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