Highlights
Work with external stakeholders and various internal key areas to ensure that the appropriate roster manager and voter roles, responsibilities and requirements are followed and enforced. The Account Analyst will also provide support in implementing stakeholder-related processes and assisting in resolving new and ongoing issues for Members.
Numbers & Facts
| Location | Pennsylvania |
| Industry | Computer/IT Services |
| Company Size | 20 to 49 employees |
| Year Founded | 2004 |
| Website | http://www.jpcpartners.com |
Description
JPC Partners is looking for a Stakeholder Account Analyst that will be responsible for managing and acquiring tool user data from multiple sources within and outside of the company environment. The Account Analyst serves as the liaison between the company and its members for setting up and provisioning access to company tools. This role will also be responsible for maintaining this information and interfacing with members and impacted departments to make changes or updates as needed. The Account Analyst will also provide support in implementing stakeholder-related processes and assisting in resolving new and ongoing issues for Members.
Essential Functions
Essential Functions
- Support the set-up and management of all company accounts and their associated privileges for access to Stakeholder Process related tools
- Assist external Roster Mangers and voters with the set up and management of their user accounts and access to voting application tool and functions
- Monitor and follow up, as necessary, with external customers regarding the accuracy of submitted information in Roster Manager and voting application
- Work with external stakeholders and various internal key areas to ensure that the appropriate roster manager and voter roles, responsibilities and requirements are followed and enforced
- Provide guidance for new stakeholder introductions into Stakeholder Process related tools, roles, and associated accesses
- Evaluate and periodically review Member access for proper qualifications and work with staff to support the administration of secured content and registrations
- Generate various reports and documentation for informational distributions, as needed for internal analysis
- Maintain timely and accurate records of Member voting, roster and secured access accounts and take appropriate action within tools
- Work with internal staff to administer and support Issue Tracking tool and automated posting process for meeting materials
- Document and maintain Stakeholder Process tools and other stakeholder process related documentation
- Support Stakeholder Process meetings and logistics as needed
- Maintain knowledge of the business environment, objectives and requirements relative to processes and tools and use that knowledge to develop communications for internal and external Members.
- Education
- BS - Business Administration
- Or equivalent work experience
- Preferred
- MBA - Business Administration
- Required Work Experience
- 2+ years of relevant experience
- Business Analyst with experience in customer service
- 2+ years of relevant experience
- Required Skills and Abilities
- Ability to visualize and solve complex problems
- Ability to produce high-quality work products with attention to detail
- Proficient in Microsoft Office Suite (MS-Word, MS-Excel and MS-Powerpoint)
- Experience in external customer interface
- Experience using effective verbal and written communication skills
- Ability to understand business needs, while establishing and maintaining a high level of customer trust and confidence
- Ability to utilize a questioning mindset
- Prior experience administering homegrown tools and technologies
- Preferred Skills and Abilities
- Understanding of system accounts and access controls
- Experience with SharePoint and Salesforce
- Ability to develop strong relationships with multiple departments and divisions
About Company
JPC Partners
Founded in 2004, JPC Partners has established itself as a premier provider of top talent to employers throughout the Eastern United States from Start-ups to Fortune 500 companies.
Services
Retained Search
When it comes to executive searches, we know how important it is to find a partner who can understand your needs, recruit best-in-class talent, and work collaboratively towards a successful hire. With a deep understanding of our practice areas and solid, collaborative relationships with industry leaders, we drive top performance in the executive recruiting sector, delivering a better experience for both our clients and candidates.
Direct Hire Staffing
Focus on running your business while JPC handles the hiring process for you. We will evaluate the position; source qualified candidates; screen, interview, test and assess each one; and check backgrounds and references – all to ensure you hire a top performer.
Contract Staffing and Contract to Hire Staffing
Our clients can try out an employee on the job for a predetermined period of time, before making a full-time hiring decision. This allows our clients to evaluate the candidate in a true work setting to ensure a great fit.
JPC focuses on providing expert resources for each assignment based on your unique requirements developed through customer collaboration.
JPC is able to attract and retain technology experts and consultants through our sourcing network and data base built on over thirty years of business and information technology contacts including personal and professional referrals. We are able to attract and retain our IT consulting professionals with a compensation model that rewards excellence and places our consultants among the best paid in the industry while pricing our services at very competitive rates that provide value for our clients and keep our staff motivated.
JPC helps our clients place IT talent in the following and other areas:
- CEO / CTOs / CIOs / VPs of IT
- Application and Infrastructure Directors
- Project Managers
- Business Analysts
- Database Administrators
- Technical Writers
- Network Architects and Administrators
- Software QA / Testers
- Systems Architects
- Application Developers
- Application Architects
- Web Developers
- Data Warehousing
- Business Intelligence
- IT Auditors
- Network Engineers
- Programmer Analysts
- Mobile Application Developers
Temporary Staffing
Increase your workforce – without adding to your overhead. With JPC’s temporary staffing solutions, you’ll get the people you need, when you need them, to fill in for short- or long-term projects.