Staff Services Officer III

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Staff Services Officer III

Job Title: Staff Services Officer III

Agency: Health & Human Services Comm

Department: HR STAFF

Posting Number: 18214

Closing Date: 07/06/2026

Posting Audience: Internal and External

Occupational Category: Office and Administrative Support

Salary Range: $4,020.33 - $4,166.67

Pay Frequency: Monthly

Salary Group: TEXAS-B-19

Shift: Day

Additional Shift:

Telework: Eligible for Telework

Travel: Up to 5%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility Location:

Job Location City: AUSTIN

Job Location Address: 4601 W GUADALUPE ST

Other Locations:

MOS Codes: 0102,0111,0147,0160,0161,0170,0171,0430,0431,0491,2102,3152,4801,4802,4803,4804,4810,4821,6607,8411

8412,8840,8862,120X,16GX,20C0,2G0X1,30C0,36A,36B,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0

63A,63AX,63G0,63S0,641X,70C,70F,89A,8A200,8U000,90A,920A,920B,92A,92Z,FIN10,F&S,LS,LSS,PERS,PS,SEI11

SEI15,SK,WEPS,YN,YNS

Brief Job Description:

The Staff Services Officer III (SSO III) performs complex (journey-level) staff services work for Health and Human Services Human Resources. This position provides customer support for general HR inquiries; manages departmental logistics; ensures the smooth execution of administrative programs and processes for all department areas; responds to HR general mailboxes; coordinates internal meetings and travel; supports department new hire and off boarding activities; maintains departmental resources and SharePoint content; assists with report preparation; manages department procurements and purchases; and assists with departmental internal and external event preparation.

This position works under general supervision, with moderate latitude for the use of initiative and independent judgment. Reports to the HR Employee Programs Manager.

Essential Job Functions (EJFs):

Provides front-line support by managing the HR department's mainline and designated mailboxes, coordinating and organizing incoming inquiries, and delivering timely, accurate responses, guidance, and information to agency employees, agency supervisors, and external partners. (30%)

Coordinates administrative operations for HR departments; prepares and tracks procurement requests in compliance with state and agency requirements; processes purchase orders, monitors expenditures, and tracks inventory; enters requisitions and coordinates IT actions for subscriptions and applications; manages mail and office supplies; and handles travel arrangements and related reports. (25%)

Updates and manages department resources including organizational charts, files, contact lists, SharePoint site content, HR communication archives, and other general reference materials. (15%)

Provides backup administrative support coverage and other duties as assigned. (15%)

Supports department administrative operations by coordinating new hire IT access and onboarding needs, collaborating with department leadership to ensure appropriate access is established, and managing off-boarding processes and access deactivation for departing department staff. (10%)

Prepares and compiles presentation materials and assists with all monthly staff meetings. Schedules meetings, reserves conference rooms, and coordinates room setup for HR leadership. (5%)

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• HHS agency policies, functions and operations
• Human resources programs, processes, and terminology
• State and HHS purchasing and travel policies and processes
• Office management principles, practices, and best practices
• Customer service principles and best practices

Skill in:

• Providing high-quality customer service and responding to inquiries in a timely, accurate, and professional manner
• Using standard office equipment and software, including Microsoft Office Suite, Teams, Visio, SharePoint, and HR-related applications
• Verbal and written communication, including explaining policies and procedures clearly and concisely
• Organizing, maintaining, and managing files, records, and data, including shared resources
• Planning, prioritizing, and coordinating multiple tasks and activities
• Managing emotionally charged situations and de-escalating conflict as needed

Ability to:

• Interpret and apply rules, regulations, policies, and procedures
• Implement and improve administrative systems and processes
• Maintain strict confidentiality and appropriately handle sensitive information
• Work independently with attention to detail while managing competing priorities and meeting deadlines
• Demonstrate professionalism, sound judgment, and diplomacy in all interactions
• Coordinate meetings, travel arrangements, and administrative logistics
• Process purchasing requisitions
• Work effectively under pressure in a fast-paced environment
• Work a regular work week schedule

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

• Graduation from high school or GED.
• Experience in office management, business administrative or HR administration.
• Experience in providing customer service and responding to inquiries in a professional environment.
• Experience showing advancement to progressively more responsible administrative support roles preferred.
• Experience working with Centralized Accounting and Payroll/Personnel System (CAPPS), state e-travel and purchasing system, or related HR/payroll administration software preferred.
• Government or state HR experience preferred.

Additional Information:

• This position is located in Austin, TX and may allow a hybrid telework schedule with required weekly on-site work at the HHS North Austin Complex. Telework is subject to change based on business needs and management directives. When telework is allowed, it requires reliable personal internet and a workspace that supports the protection of confidential information.
• Employment offers depend on available budgeted funds. Salary will be set by budget limits, HHSC starting salary guidelines, and must be within the posted range.
• Selected candidate will have to successfully complete any required due diligence/background and reference checks.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.