Sr Project/Program Manager

• Develops project plans and recommendations in support of Departmental/Company objectives and leads implementation; tracks and reports on the status of the project. Must ascertain, categorize and manage projects in relation to corporate priorities.
• Negotiates for resources to staff projects effectively with appropriate skill sets, aligning skills to the needs of the project. Delegates work as required and ensures a quality end product through close customer contact and assesses customer/client satisfaction through direct feedback/evaluation.
• Coordinates development and implementation of policies and procedures as well as development of compliance measurements. Controls and monitors project effectiveness; updates project plans as necessary. Ensures compliance with necessary audit requirements.
• Represents BCBSNC in meetings with external parties including consultants, vendors, and others and may include service delivery management of vendors.
• Assists with analysis and development of business processes to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.
• Develops escalation process to channel issues and concerns to appropriate parties.
• Evaluates project risks, developing contingency plans and responding to change in risk as the project progresses.
• Develops effective business process improvement initiatives and communication plans.
• Performs analytic functions and coaches others in analytical production, technical and other areas.
• Proposes a variety of solutions to business issues/problems utilizing appropriate analysis tools (ie Cost/Benefit Analysis, Flowcharting, etc).
• Documents and presents project management results through the development of criteria, issue analysis papers and reports; ensures that projects established objectives such as financial goals, where applicable and creates an evaluation plan to assess project performance in relation to stated goals.
• Develops and tracks budgets, operating plans and financial cost forecasts to support the objectives of the project.
• Provides indirect reports, if applicable, with well-defined expectations, ongoing feedback, coaching/ mentoring and/or training.

Hiring Requirements

• Bachelor''s degree or advanced degree (where required)
• 5+ years of experience in related field.
• In lieu of degree, 7+ years of experience in related field.