Sr Product Manager, Customer Experience

McLane Co Inc

Temple, TX

JOB DETAILS
SKILLS
Agile Programming Methodologies, Application Programming Interface (API), Backlog Prioritization, Communication Skills, Communications Protocols, Customer Experience, Customer Relations, English Language, Establish Priorities, Leadership, Maintain Compliance, Multiplatform/Cross-Platform, Onboarding, Order Processing, Organizational Skills, Problem Solving Skills, Product Engineering, Product Management, Product Programs, Project/Program Management, Restaurant, Retail, Safety Compliance, Safety Standards, Safety/Work Safety, Sales, Team Player, Transportation Engineering, eCommerce
LOCATION
Temple, TX
POSTED
30+ days ago

Job Description - Sr Product Manager, Customer Experience (JR107495)

Job Description

Sr Product Manager, Customer Experience - (JR107495)

Description

Take your career further with McLane!

McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide.

We're looking for a senior-level Product Manager to own execution across our Customer Experience Technology (CXT) portfolio. This role is for a builder and operator who thrives on complex, cross-platform delivery, Tier 1 customer commitments, and end-to-end accountability. You'll sit at the intersection of product, engineering, and operations, driving outcomes that directly impact national restaurant and retail customers.

This is a hybrid position which will require the candidate to report and work from the office at least three days a week. Therefore, interested candidates should be within a 50-minute radius from Temple, TX.

Benefits you can count on:

  • Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
  • Paid time off begins day one.
  • 401(k) Profit Sharing Plan after 90 days.
  • Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What You'll Do

  • Own end-to-end execution across customer facing platforms (McLane360), APIs/integrations, and strategic onboarding programs.
  • Serve as the single execution authority across multiple concurrent Tier 1 customer initiatives.
  • Drive alignment across Engineering, Transportation, Order Processing, and Sales.
  • Lead intake to PI readiness, backlog health, dependency mapping, and release sequencing.
  • Run prioritization and sequencing sessions across competing programs.
  • Lead Agile PAD governance and delivery accountability.
  • Manage onboarding for new and expanding strategic customers.
  • Maintain real-time visibility into risks, blockers, and delivery status for senior leadership.
  • Govern vendor and partner delivery against integration milestones.

What We're Looking For

  • Bachelor's degree in business, Technology, Engineering, or related field.
  • 7+ years of product or program management experience in complex, enterprise environments.
  • Proven ownership of large, cross platform customer or integration programs.
  • Strong Agile delivery, PI planning, and backlog management expertise.
  • Experience working with APIs, integrations, and customer facing digital platforms.
  • Exceptional stakeholder management and executive level communication skills.
  • This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Fit the following? We want you here!

  • Teamwork oriented
  • Organized
  • Problem solver
  • Detailed

Our roadmap. Our story.

We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/

Primary Location

: United States-Texas-Temple

Work Locations

:

31st Street Temple TX

3407 S 31st Street

Temple 76502

Business Unit: IS970

Job

: Information Technology

Schedule

: Full-time

Shift

: 1st - Day

Employee Status

: Regular

About the Company

M

McLane Co Inc

McLane Company, Inc. is one of the largest supply chain services leaders, providing grocery and foodservice supply chain solutions for convenience stores, mass merchants, drug stores and chain restaurants throughout the United States. McLane, through McLane Grocery and McLane Foodservice, operates over 80 distribution centers across the U.S. and one of the nation’s largest private fleets. The company buys, sells and delivers more than 50,000 different consumer products to nearly 110,000 locations across the U.S. In addition, McLane provides alcoholic beverage distribution through its wholly owned subsidiary, Empire Distributors, Inc. McLane is a wholly owned unit of Berkshire Hathaway Inc. (NYSE: BRK) and employs more than 20,000 teammates.

EQUAL OPPORTUNITY EMPLOYER
McLane Company, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law. For our complete EEO and Pay Transparency statement, please visit www.mclanecareers.com/eeo.
In addition, McLane is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation for the application process due to a disability, please email accessibility@mclaneco.com.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Travel, Transportation and Tourism
WEBSITE
http://mclanemilwaukee.com