Highlights
Define and validate Dynamics 365 functional solutions, including configuration, security roles, business processes, forms, views, workflows, and integrations. Collaborate with technical, integration, testing, and business teams throughout design, build, testing, deployment, and post-production support.
Numbers & Facts
| Location | Troy, MI |
| Industry | Management Consulting Services |
| Salary | $64.29 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Description
Our client, a IT Services and Consulting company, is looking for a Sr. Microsoft Dynamics 365 CRM Functional Analyst for their Troy, MI/Remote/Hybrid location.
Responsibilities:
- Lead functional analysis and requirements-gathering activities for Microsoft Dynamics 365 CRM initiatives.
- Conduct stakeholder workshops and translate business needs into clear functional requirements, user stories, process flows, and acceptance criteria.
- Define and validate Dynamics 365 functional solutions, including configuration, security roles, business processes, forms, views, workflows, and integrations.
- Collaborate with technical, integration, testing, and business teams throughout design, build, testing, deployment, and post-production support.
- Support system integration testing, user acceptance testing, defect triage, training, and functional documentation.
- Ensure requirements traceability, solution quality, and alignment with agreed scope and delivery standards.
- Senior role working closely with business stakeholders, product owners, architects, developers, integration teams, and testers.
- Key deliverables include functional specifications, user stories, process flows, configuration documentation, traceability, test support, and stakeholder sign-offs.
- Strong communication, analytical, problem-solving, and documentation skills are required.
- Familiarity with Data verse, Power Platform (Power Apps, Power Automate), Data models and CRM entities required
Requirements:
- Top 3 skills required for this role:
- Dynamics CRM Functional - Expert
- Azure DevOps - Medium
- Communication – Excellent
- Dynamics CRM certification recommended
- Years of Experience: 16.00 Years of Experience
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.