Amazon.com Inc logo

Sr Mgr, Enterprise Act Engr - AMZN9258603

Amazon.com Inc

  • Tempe, AZ
  • 2 days ago
  • $201,000–$272,000 Per Year

Highlights

Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible. Must have ten years of experience in the following skills: (1) managing organizations (including other managers and team members); (2) leading operations support delivery for large enterprises.

Numbers & Facts

LocationTempe, AZ
IndustryRetail
Salary$201,000–$272,000 Per Year
Company Size10,000 employees or more
Year Founded1994
Websitehttp://Amazon.com/militaryroles

Description

MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON WEB SERVICES, INC.

Offered Position: Sr Mgr, Enterprise Act Engr

Job Location: Tempe, Arizona

Job Number: AMZN9258603

Position Responsibilities:

Negotiates new ownership boundaries to achieve a better outcome. Builds relationships with executives of key customers. Communicates and drives strategic initiatives. Influences customer and org priorities, with strategic management demonstrable experience. Delivers a vision. Leads team(s) to define and increase technical support capability (e.g. skills, headcount, location, activities etc.). Builds teams that are exemplary in terms of Operational Excellence, scalability, and service consistency. Manages multiple teams where the business opportunity or overall strategy may not yet be defined. Leads independently. Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible. Makes recommendations on how new AWS offerings fit in the company architecture. Advocate for customer features and requirements within AWS (be their voice internally).

Position Requirements:

Bachelor"s degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and ten years of experience in the job offered or a related occupation. Must have ten years of experience in the following skills: (1) managing organizations (including other managers and team members); (2) leading operations support delivery for large enterprises. Domestic travel up to 25% to perform role responsibilities may be required.

Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8:00am-5:00pm, Salary Range $201,000/year to $272,000/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:

https://www.aboutamazon.com/workplace/employee-benefits.#0000

About Company

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

Similar Jobs

See more jobs