Sr. Manager Biz Ops - RME, Reliability and Maintenance Engineering

Amazon"s Reliability and Maintenance Engineering (RME) Workforce Excellence team seeks an experienced and collaborative professional to lead labor planning, cost analysis, and cross-functional workforce programs that deliver measurable financial and operational outcomes. RME maintains and optimizes facilities across our entire value chain-from large, modern, purpose-built warehouses that use robotics and high-volume conveyance systems to sites positioned close to customers. We support technologies across Global Customer Fulfillment, Sort Center/Air, and Delivery Network operations to maximize operational efficiency and budget performance. Join the Amazon RME Workforce Excellence team today!

The Sr. Manager, Biz Ops will develop and deliver OP and OxG labor inputs in partnership with BU leaders, produce consolidated labor cost and variance bridges, and manage key cross-BU and cross-regional workforce programs. This role requires close collaboration with multiple stakeholders, including People Experience & Technologies (PxT), Finance, Procurement, and Talent Acquisition (TA) teams to drive multi-year labor strategies that optimize workforce spend while sustaining talent pipelines. This role demands a strong delivery record and proven program management experience to own strategic, cross-functional initiatives that demonstrate clear return on investment. You will bring extensive experience in labor planning and cost modeling, developing scalable processes, coordinating and driving execution across regions, and communicating status, risks, and financial impact of workforce changes to senior leadership.

Key job responsibilities

• You will develop and deliver OP and OxG labor inputs by partnering with BU leaders to build accurate workforce plans that align headcount to operational demand across regions.
• You will produce consolidated labor cost and variance bridges, reporting financial impact and cost drivers for weekly, monthly, quarterly, and annual business reviews.
• You will manage cross-BU and cross-regional workforce programs by coordinating with PxT, Finance, Procurement, and TA to ensure alignment, resource optimization, and measurable ROI at each program stage.
• You will anticipate labor planning risks and balance cost constraints by making strategic tradeoffs between workforce needs and operational budgets, communicating financial risks and mitigation strategies to senior leadership.
• You will drive continuous improvement through labor cost analysis, identifying efficiency opportunities and analyzing root causes to prevent recurring cost overruns across the network.

About the team

The RME Workforce Excellence team is the central arm for the RME field as it pertains to labor planning, cost analysis, and cross-regional workforce programs. Our team partners with business leaders and key stakeholders (PxT, TA, Compensation, Finance, and Central RME) to drive programmatic improvement in the areas of labor costs, workforce efficiency, and organizational goals.