Sr. IT Specialist

The primary role of the Senior IT Specialist is to ensure that business processes and supporting systems continue to meet business project stakeholder needs. This position is vital to the operations team's success and ensures seamless production with minimal to no downtime. 

Primary Responsibilities:

• Ensures day-to-day operations are running effectively and efficiently. This includes, but is not limited to:
  • Laptops, desktops, and tablets
  • Cell phones and desk phones
  • Document Printers, Label Printers, and Xerox MFPs
  • Handheld RF Mobile Computers
• Troubleshoot hardware and software issues on client systems.
• Server, laptop, and PC patching
• Maintain existing IT infrastructure and process documentation.
• Discipline to use tools for incident and service request management (ServiceNow)
• Provide exceptional customer service and technical support for on-site users
• Resolve issues or escalate them in a timely manner to the appropriate support level.
• Oversee the integrity and security of IT systems, ensuring they meet organizational needs.
• Provide advanced support for desktop and laptop computers, applications, and related technology.
• Lead IT projects, ensuring timely completion and alignment with business goals.

​​​​​​​Education Requirements, Skills and Abilities: Knowledge/Skills:

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience. 
  2 – 3 Years of IT Support Experience
• Excellent oral and written communication skills
• Strong Time management and organizational skills
• Windows 10
• Microsoft Office 2016, Office 365
• Windows Server 2012/2016
• Working knowledge of Active Directory and Group Policy
• Knowledge of smartphones and MDM solutions
• PC and server hardware knowledge
• Familiarity with VMware vSphere and ESXI a plus
• Familiarity with Nutanix HCI a plus
• Intermediate knowledge of Microsoft Azure a plus
• Familiarity with CCTV and Access Control Systems a plus
• Excellent customer service skills - ability to interact with all levels in a courteous, helpful, and professional manner
• Unquestionable ethics with proven ability to deal with a high level of confidentiality
• Must be available to work weekends and off hours on occasion
• Must be able to work effectively in a fast-paced environment and exhibit a strong sense of urgency
• Must be available to work weekends and off hours occasionally

We value our employees and offer a competitive benefits package, including:

• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO) and Paid Holidays
• Employee Assistance Program (EAP)
• Tuition Reimbursement and Professional Development Opportunities
• Employee Discounts and Wellness Programs
• Career Advancement Opportunities
• Supportive and Team-Oriented Work Environment

Why Join Us? We are committed to creating a workplace where employees feel valued, supported, and empowered to grow their careers. Our comprehensive benefits package is designed to promote your health, financial well-being, and work-life balance.