Role: Functional Manager
Required Skills: Service Now
Experience: 12 - 15 Years
Function: TECHNOLOGY
Apply By: 2026-12-08
Job Description
Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.
Core Responsibilities (Customer-Focused)
- Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals.
- Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables.
- Financial & Contract Management: Oversee project finances and ensure terms are met.
- Problem Resolution: Address client issues, complaints, and conflicts promptly.
- Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions.
- Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests
Core Responsibilities (Employee-Focused)
- Strategy Development: Create initiatives to boost morale, satisfaction, and productivity.
- Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.
- Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.
Required Skills & Experience:
- 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
- Experience in Banking, Financial Services and Insurance services industry
- Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
- Experience handling onsite-offshore delivery models and managing distributed teams.
- Excellent interpersonal and communication skills in English (spoken and written).
- Collaborating with TCS various COE Groups and Practice Teams to meet client requirements
- Presenting Steering Committee, Operations
Qualifications/Certifications preferred:
- Bachelor's degree in computer science, Information Technology, or a related field.
- ServiceNow Certified System Administrator (CSA)
- ITIL Foundation / Intermediate
- Project Management Professional (PMP)
- ServiceNow Certified Implementation Specialist (CIS) for any module is good to have
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $105,000 - $160,000 a year
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