Sign upLog in

Sr. Customer Account Rep

Belcan

Simi Valley, CA

Apply
JOB DETAILS
SALARY
$35–$38 Per Hour
SKILLS
Accounts Receivable Management, Business Solutions, Communication Skills, Conflict Resolution, Contract Review, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Data Collection, Defense Federal Acquisition Regulations Supplement (DFARS), Demand Forecasting/Planning, Detail Oriented, Develop and Maintain Customers, Disability Insurance, ERP (Enterprise Resource Planning), Establish Priorities, Finance, Financial Compliance, Forecasting, Health Plan, High School Diploma, Insurance, Life Insurance, Metrics, Microsoft Office, Multitasking, Organizational Skills, Performance Reviews, Presentation/Verbal Skills, Production Support, Purchase Orders, Regulations, Reporting Skills, Resolve Customer Issues, SAP, Sales, Sales Management, Salesforce.com, Scorecarding, Shipping/Receiving, Strategic Accounts, Time Management, Writing Skills
LOCATION
Simi Valley, CA
POSTED
30+ days ago
Job Title: Sr. Customer Account RepPay Rate: $35 - $38/hr.Location: Simi Valley, CAArea Code: 805ZIP Code: 93063Start Date: Right AwayShift: 1st shift, M - F | 8:00am - 4:30pmKeywords: #CustomerAccountRepjobs #SimiValleyJobs;Benefits:* Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision* 401k* On the job training / cross-training* Life Insurance, disability insurance* Voluntary life insurance for family members available.* Accident and critical illness insurance optional.* Scheduled performance reviews* Referral programPosition Summary:The Senior Customer Account Representatives will manage a variety of Meggitt customer accounts to deliver world-class service and support by directly overseeing score cards, immediately responding to inquiries, and joining with the planning team to accurately forecast demand. By utilizing the Meggitt High Performance System, the Senior Customer Account Representative will serve as the primary interface for a variety of Meggitt customers, responsible for ensuring the most efficient and positive relationship with Meggitt"s customers, while enabling level-loading of production and expeditious resolution of customer assertions. They will also work closely with key internal stakeholders and have a solid internal network relevant to the customers they support.Responsibilities:* The Senior Customer Account Representative will oversee different customer accounts , particularly those with Long Term Arrangement (LTA) contracts as well as some more bespoke customers.* Support the strategic account managers working on new business due to their knowledge and understanding of the existing customer portfolio and may be required to support bid-related activities.* The Senior Customer Account Representative has responsibility for ensuring that the price is accurate for customer orders such as miscellaneous repairs or spares quotes, which may include orders of significant value.* Seeking buy-in from various key internal stakeholders before responding to new customer requests and presenting information back to the customer.* Responsible for the contract review process, working closely with Commercial colleagues internally.* Act as the voice of the customer and ensure timely resolution to all customer orders and enquiries.* Support the production of the monthly and annual forecasts based on historical sales and customer trends, supporting forecasting and planning.* Receive, review, and enter purchase orders into the enterprise resource planning (ERP) system and delegate to the administration team as required.* Responsible for ensuring the PO is accurate and internal stakeholders have provided agreement. Formally acknowledge the PO with the customer.* Responsible for ensuring customers are responded to in a timely manner and they are accountable for the communication both internally and externally.* Works closely with all internal functions, including Trade Compliance, Finance etc. to ensure everything is placed to enable Parker Meggitt is able to deliver to the customer.* Able to escalate matters to the Customer Account Manager and use judgement as to when this appropriate.* Be aware of legislation requirements and keep up to date with Parker Meggitt internal training on such topics.* Track and reconcile internal and external customer score cards, which includes verification of the metrics by which Parker Meggitt is judged.* Collaborate directly and attend meetings with the Finance function, including shared service teams, to manage and reduce accounts receivables, accountable for resolving disputes that affect cash collection.* Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost.* Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations).* Utilize business systems, including CRM, portal management and workflow tools, to expedite the process of receiving, reviewing, responding and booking orders.* Resolve customer complaints, which may include warranty, delivery, or quantity disputes, and in the most beneficial manner.Qualifications:* Awareness of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)* Ability to understand and follow specific instructions and procedures* Ability to gather data, to compile information, and prepare reports* Strong verbal and written communication skills* Presentation skills* Ability to influence stakeholders* Excellent customer service orientation* Track record of building and maintaining customer/client relationships* Well-organized, detail-oriented, and ability to multi-task* Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines* Strong prioritization skills* Ability to visualize and plan objectives and goals strategically* Conflict management skills* Decision making skillsEducation: High School Diploma/Equivalent and work experience that will allow successful performance of job expectationsYears Experience: 4-6 years of experience in customer account management or similar. Customer service, Microsoft Office Suite, SAP, Salesforce.com, Robot Morning/Demand LineIf you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.comBelcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws."

About the Company

B

Belcan