Specialist Operational Transformation & Improvement

Qualifications:

• 3+ years of business, operations, process improvement, or related experience.
• Experience leading operational improvement initiatives or business process enhancements.
• Strong problem-solving skills and experience designing and implementing business solutions.
• Ability to work effectively in changing environments and manage multiple priorities.
• Experience working with business processes and process documentation.
• Strong analytical skills with the ability to turn data into actionable recommendations.
• Excellent stakeholder management and collaboration skills.
• Ability to facilitate discussions, gather requirements, and build alignment across teams.
• Ability to learn new tools, systems, and technologies quickly.
• Proficiency with Microsoft Office applications, including Excel, Outlook, Word, PowerPoint, and Visio. Experience with Power BI is considered an asset.

So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

This position is only accepting applicants already located in Costa Rica

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What you will be doing:

The Operational Transformation & Improvement team is looking for a curious and motivated Specialist to help improve how we work. Reporting to the Director, Customer Success & Operations Improvement, you will work with business stakeholders and subject matter experts to identify opportunities, analyze processes, develop solutions, and lead improvement initiatives from idea through implementation. You will focus on improving operational processes within assigned business areas by using data, process analysis, automation, and AI. Your goal is to simplify work, improve quality and efficiency, and deliver measurable business results.

Responsibilities:

• Lead operational improvement initiatives for specific business processes, workflows, or business challenges.
• Work with business stakeholders and subject matter experts to understand current processes and identify improvement opportunities.
• Analyze operational data, performance metrics, and business requirements to identify root causes and recommend solutions.
• Design and document improved processes, business requirements, and business rules.
• Coordinate implementation activities and help ensure successful delivery of process improvements.
• Create reports, dashboards, and success metrics to measure business outcomes and performance.
• Develop insights and recommendations that support business decision-making and continuous improvement.
• Coordinate user testing and support issue resolution during implementations.
• Act as a liaison between business teams and support functions, including Technology and Operations teams.
• Maintain process documentation, standard operating procedures, and related policies.
• Support change management activities, including communications, training, and user adoption.
• Identify opportunities to use data, analytics, automation, and AI to improve operational efficiency and effectiveness.