Here's why you will love it here:
To provide SME level support for all Inventory Management Systems and interfaces; as well as reporting and ad hoc Analysis as requested by the Inventory Management Leadership to support the Global Inventory Management Teams' Systems.
Responsible for the setup, maintenance, and systems support of all Inventory Management systems including VOICE PMS, Clarity PMS, OnQ R&I, OnQ PMS, and all Inventory & Reservations interfaces.
Assists the Sr. Inventory Systems Specialist and Leadership to manage the system Inventory Access for all Inventory Stakeholders and their guests'
Assists Sr. Inventory Systems Specialist with system inventory release rules and Function codes to improve the overall health of the Inventory and optimize Club Member usage opportunities.
Support all Resort and Inventory Stakeholder inventory challenges, marketing, rental, club, owner, affiliate partners and resort teams.
Facilitates the configuration updates required to complete the requests and projects received by Inventory Systems based on Managements direction and department policies and SLA.
Assist with annual inventory processes including but not limited to set up and maintenance of club points cost table, club and owner fixed week auto-blocking, club open season rates, annual resort maintenance & refurbishment schedule uploads
Support all VOICE and Clarity systematic inventory processes related to both PMS or CMS environments including: all HGV, and automated check-in properties; new resort set up and maintenance, lock-off relationship management, partial segment release rules, auto-confirm waitlist rules, RCI interface translations, ELITE upgrade mapping, CMS to PCM cross-references, club points cost tables, event week dates, Scotland changeover dates, club open season rates, NRAT rates, generic type codes.
Partner with VOICE/Clarity programmers and BI/IT teams to create system/reporting innovations and enhancements to support club current and new programs, offerings and rules, support resort front desk processes and to continuously improve inventory processes and performance
Support VOICE security access for department res-type controls, availability views, room assignment function and after-hours OOS process
Support ADA inventory data including attribute assignment for units and lock-offs, property, and unit descriptions. Partner with Brand Services and Architecture & Development teams to complete biannual resort survey updates to ensure compliance with DOJ decree.
Assist department management in the refinement and creation of utilization reporting and analysis.
Assist department management as requested with the review and quality assurance of the Specialists work product.
Document and update procedures for all assigned tasks
Perform special projects or other ad hoc requests by leadership as needed.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Demonstrated ability to collaborate with other disciplines with the ability to execute on defined strategy within stated deadlines.
Strong written and oral communication skills; ability to coherently interact with various departments and levels of management
Strong organizational skills with a sense of urgency in order to prioritize and
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.